Anonymous User
February 2, 2023
Each hotel has its advantages and disadvantages, let's talk about the advantages first.
As a new hotel, the service attitude of the clerk is still very good. When we checked in, the tall and thin Ms. Tian at the front desk helped us carry our luggage up and down, and helped us adjust the room, trying to meet the customer's requirements, and worked meticulously and seriously. also. Since we were going to have breakfast at the South Taihu Villa at the bottom of the mountain, we had to queue up to ask for a number. When we arrived, there were already more than 60 people, and there were only 40 minutes left before the end of breakfast at 10:30. I had to ask the front desk of Wanghu Hotel to solve it. Qian Yu and Huan Lian, two handsome young men who were on duty at the front desk that day, worked hard to follow up and coordinate, and packed breakfast to our room. The next morning, it happened that Qian Yu was on duty at the front desk, and we proposed to continue to deliver the morning to the room. Without further ado, we immediately drove the battery car down to help us pack it up. The respectful and polite, serious and careful professional service level is really unforgettable. The professional quality of the above three service personnel is the most impressive part of staying at Lakeview Hotel.
The disadvantages of the hotel are:
1. The name is Wanghu, not Linhu. There is still a distance from the lake view. You have to be on the highest floor of the main service desk to see the lake view. If you live downstairs, you will see a lot of construction sites.
2. The selection of materials for the hot spring pool is flawed, which is not conducive to drainage and cleaning. When you press the drain button when you go out, after 4 hours, the seat of the pool is still full of water and cannot be drained. It took a full hour to use a towel to remove and clean up the dirt one by one. As you can imagine, this bubble pool is very difficult to clean, especially those circular devices for spraying water, which are slippery when touched by hands, which proves that it has not been cleaned for a long time! Every time a guest leaves, if the staff has to clean it, it is time-consuming and simply cannot afford it.
3. The hotel's breakfast supply depends on the South Taihu Mountain Villa. The guests of the Wanghu Hotel do not enjoy the corresponding VIP treatment. This problem has already occurred during the Spring Festival, and no proper measures have been taken to solve it. It shows that there is a problem with the overall management of the hotel management, and I hope it will be improved in the future.
Original TextTranslation provided by Google