Guest User
January 24, 2024
1. Poor facilities: The bed light in the room was broken and stayed on all night. No matter how hard I pressed it, it would not turn off. I was not notified in advance of any problem with the facilities when I checked in. When I was sleeping, I contacted the front desk and asked if they could give me some double-sided tape. It was stuck, and they told me there was no tape. I asked if there was any tape, and they said there was, but I needed to come down and get it myself. I wanted to ask if there was a problem with the bed light. Is it my problem as a guest? I was asked to go get it in my pajamas after taking a shower at night.
2. Poor service attitude at the front desk (please check in with caution)
Following the above question: The front desk did not think of a way to solve the problem. This hotel has a robot. The front desk did not tell me to use the robot to deliver it to me. It did not think of how to solve the problem.
3. I often travel on business, so I choose to stay in this hotel because it is close to my workplace. Every time I come here, I book a negative ion king bed room, but every time I come here, they say they will upgrade me or something, and they ask me to give them good reviews. Then I would like to ask, if there is no negative ion bed room, why do you have a room? Cheating good reviews?
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