Desert Rose Resort

Desert Rose Resort Reviews

Desert Rose Resort

Safaga Road, Hurghada, EgyptView Hotel Details
Desert Rose Resort
Desert Rose ResortDesert Rose ResortDesert Rose Resort
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Desert Rose Resort Guest Reviews

4.3/5
Very Good
56 review
Verified reviews
Location4.4
Amenities4.3
Service4.3
Cleanliness4.2
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Positive reviews(52)
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Awesome stay(10)
Negative reviews(4)
Bogdan V.
Standard Room With Garden View
Stayed in Feb 2024
Family
3 review
5.0/5
Outstanding
Posted on Feb 27, 2024
there were some services I was amazed of like a person coming with you with a signaling stick when you want to cross the street in front of the resort so that cars would be aware and reduce the speed in time and providing refreshing towels at the pool. Everything else was amazing, nice people with a good attitude. What they can do as improvement is to replace the slower gel and the shampoo as the current products are not suitable for a 5 star hotel.
Response from Property: Dear Valued Guest, We would like to thank you for the time you have taken to write your review regarding your recent stay. It was a pleasure to host you and your family. I am delighted to read that you had enjoyed your stay with us and would like to say how important each and every guests’ feedback is as we work to set and exceed the industries best practices. We enjoy hosting all of our guests, we do hope we would have the privilege of welcoming you back in the near future Kind Regards, Guest Relation Team
Sylvia
Standard Room With Pool View
Stayed in Jun 2023
Friends
2 review
4.2/5
Very Good
Posted on Jul 4, 2023
Beautiful garden and nice beach! Feel comfortable. Thank you for their birthday cake! However their staffs should impove their English and food quality is just so so
Response from Property: Dear Mrs. Sylvia,We would like to thank you for the time you have taken to write your review regarding your recent stay. It was a pleasure to host you and your family. I am delighted to read that you had enjoyed your stay with us and would like to say how important each and every guests’ feedback is as we work to set and exceed the industries best practices. Therefore I would like to assure you that your comments/feedback have been passed onto the relevant managers. Regarding the staff kindly be informed that we are running training daily and weekly for the manners and also on job training to improve the services in all departments. As we enjoy hosting all of our guests, we do hope we would have the privilege of welcoming you back in the near futureKind Regards,Guest Relation Team
CrossKatie
Club Room With Beach Front
Stayed in Nov 2022
Couples
1 review
5.0/5
Outstanding
Posted on Nov 30, 2022
I was so impressed by this hotel. It is best to go all-inclusive. The dive Shop on site is a paddy five star and really good. The instructors and dive master is very experienced and the boats good quality. They were full so put us in twin smoking room where we had booked king-size double non-smoking and they upgraded us to a suite. The food was excellent the variety and quality very good and the staff excellent, very attentive. And everybody was happy. I would highly recommend this hotel.
Response from Property: Dear Valued Guest,We would like to thank you for taking the time to write a review of your recent stay.It was a pleasure to host you and your family. I am delighted to read that you enjoyed your stay with us and would like to say how important every guest's feedback is as we work to establish and exceed industry best practices.We enjoy hosting all of our guests and we hope to have the honor of welcoming you again in the near future.sincerely,Guest Relations Team
Wangwangwangwangajia
Standard Room With Garden View
Stayed in Apr 2024
Couples
9 review
4.5/5
Great
Posted on May 8, 2024
The hotel is very big and has its own beach area. It is an all-inclusive hotel. Three meals a day are provided. The theme is different every day. The taste is very good overall. There is also a bar in the hotel. Many drinks are free! There will also be some performances in the evening. You don't have to go out in the hotel. It is very suitable for vacation ⛱️
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Jinshiyilang
Standard Room With Garden View
Stayed in Sep 2023
Couples
17 review
4.2/5
Very Good
Posted on Oct 5, 2023
The hotel is super large, has complete facilities, has a private beach, is very quiet, and includes three meals a day. The room is generally hygienic. It is recommended to bring your own disposable sheets! The price/performance ratio is super high!
Original TextTranslated by Google
Response from Property: Dear Valued Guest, We would like to thank you for the time you have taken to write your review regarding your recent stay. It was a pleasure to host you and your family. I am delighted to read that you had enjoyed your stay with us and would like to say how important each and every guests’ feedback is as we work to set and exceed the industries best practices. We enjoy hosting all of our guests, we do hope we would have the privilege of welcoming you back in the near future Kind Regards, Guest Relation Team
Guest User
Standard Room With Pool View
Stayed in Apr 2024
Friends
1 review
5.0/5
Outstanding
Posted on Apr 16, 2024
The entertainment facilities are very good, and there is a party a**osphere at night
Original TextTranslated by Google
Response from Property: Dear Valued Guest, We would like to thank you for the time you have taken to write your review regarding your recent stay. It was a pleasure to host you and your family. I am delighted to read that you had enjoyed your stay with us and would like to say how important each and every guests’ feedback is as we work to set and exceed the industries best practices. We enjoy hosting all of our guests, we do hope we would have the privilege of welcoming you back in the near future Kind Regards, Guest Relation Team
Guest User
Standard Room With Garden View
Stayed in Feb 2024
Solo travellers
1 review
5.0/5
Outstanding
Posted on Feb 14, 2024
550 per night is really cost-effective, including three meals, you can also see the Red Sea, there are many foreigners, the restaurant is a buffet, and the a**osphere is very good
Original TextTranslated by Google
Response from Property: Dear Valued Guest, We would like to thank you for the time you have taken to write your review regarding your recent stay. It was a pleasure to host you and your family. I am delighted to read that you had enjoyed your stay with us and would like to say how important each and every guests’ feedback is as we work to set and exceed the industries best practices. We enjoy hosting all of our guests, we do hope we would have the privilege of welcoming you back in the near future Kind Regards, Guest Relation Team
Anonymous User
Standard Room With Garden View
Stayed in Jul 2023
Couples
20 review
2.7/5
Posted on Jul 29, 2023
First of all, I want to emphasize that Ctrip's service is unparalleled. Ctrip plays a very important role in this. For the problems that occurred between me and the hotel, Ctrip helped me mediate and assumed the responsibility of being a high-quality fulfillment supplier. Here I would like to express my gratitude to Ctrip and that I will use the services provided by Ctrip for a long time and faithfully in the future. This is definitely not to flatter, this is my deepest feeling during this trip, because my trip totaled more than 60 days, and I used Ctrip, ***************, agoda, Vator, etc. There are many third-party travel suppliers in China, the United States, Europe and Asia. What impressed me the most is that Ctrip is the one with the fastest resolution and the best customer service relationship. No one picked up the airport I booked and the money has not been refunded yet. . . 😂I was drunk too. I guarantee the authenticity of this review. So now let’s talk about the hotel. The hotel has some advantages. In order to express it more objectively, I will separate the advantages and disadvantages here. advantage: 1. The environment is unparalleled. There is a relatively large park, a park 100 meters wide and 1 kilometer long. The 100 meters wide is the coastline. There is a lagoon near the coast. There are corals in the lagoon, and you can float off the coast. Diving, although the environment is not comparable to Tahiti, Madai, Seychelles, and Barbados, overall the environment is very good in terms of vegetation and coast in the park. I think it ranks in the top 30% of global tourist destinations. 2. The price-performance ratio is generally relatively high. In an all-inclusive resort, the food quality in the main restaurant is good, and you can make a free reservation at the a la carte restaurant. Almost all bars include drinks, which is worthy of recognition. 3 has no more advantages. . . Hahaha Let’s talk about the shortcomings: 1. The facilities are old. The hotel should not have been completely renovated since its opening. There should be areas that are gradually being renovated. Because of the team reception, the hotel's class attendance rate is very good, so I think it will not completely update all facilities. , so oldness is his shortcoming. 2 The service can be said to be substandard, or barely 60 points. I arrived at the hotel at 3:30 in the afternoon, and the check-in time took more than half an hour. The hotel does not have a room that has been cleaned, but according to my observation, the hotel should have at least 600 rooms, and none of them can be provided to me for immediate check-in at 3:30 in the afternoon. . . This is hard to understand🤣The most online of all service staff is the security guard at the door. Just like the security guard in the past, he absolutely rejects all people and cars he dislikes and checks everything. . . . 3. Discrimination against Asians. If you guessed correctly, the owner should be German. The flags of Italy, France, Spain, and Germany are hung in the hotel, and their languages ​​are heard in the park. The guests are mainly from France and Germany. When I first started, I didn’t think there would be obvious discrimination, because after all, when traveling in North African countries, they are more enthusiastic towards white people, which is relatively common. But, but, but. We all lined up to get fried eggs, but when it came to me, he didn't want to fry eggs for me. It’s not like I have to tip even if I have an omelette for breakfast. The overall service team is pretty normal. For such a big resort, a few rat excrement is acceptable. Anyway, the service is definitely not pleasant and will offset the pleasure brought by the environment. 4. The location is far from the city, so UBER taxis will cost extra. The money was not much, but 90% of Egypt did not follow the rules, there were no rules, and there were all kinds of pitfalls. In terms of travel experience, it is currently the worst in my travel experience of 50 to 60 countries. No exaggeration. . . Believe it or not, you won’t want to come back more than Sihanouk. . . Finally, to sum up, if you can accept that the facilities are old, you don’t care about the service attitude and you don’t communicate much with the service staff, and you want to experience a low-price all-inclusive resort and enjoy the Red Sea environment, you can choose it. To add, there is a five-star diving shop in Padi. The diving guide is quite dedicated, but it is said that he dives 7 to 8 times a day (shocking!) but the underwater environment is average, with no large areas of live coral, no sharks, no turtles, no manta rays. It’s okay to take the kids snorkeling on the reef to see the small fish.
Original TextTranslated by Google
Response from Property: Dear Valued Guest, Thank you for taking the time to tell us your opinion about your stay with us. While we're sorry you didn't have a better experience with us, your review helps us learn and improve. We work to ensure that our guests have everything they need. If you give us a chance to regain your trust, we guarantee that we will do our best to ensure that you have the same good experience with us as other guests. Sincerely, Guest Relations Team
Milabeilaekelannuoshenkuo
Stayed in May 2023
Family
69 review
5.0/5
Outstanding
Posted on May 31, 2023
I am very satisfied with everything about the hotel. Environment, service, price. . The price is all inclusive, the meals are not boring after three days, several large swimming pools, flowers everywhere, wonderful performances in the small theater, sit at the sea view bar and order a free drink, the hotel has a pier to go directly to the sea, the Red Sea is so beautiful! The pleasant three days passed too quickly, and I still have more to say. Next winter, I will lie down for another week.
Original TextTranslated by Google
Response from Property: Dear Valued Guest,We would like to thank you for taking the time to write a review of your recent stay.It was a pleasure to host you and your family. I am delighted to read that you enjoyed your stay with us and would like to say how important every guest's feedback is as we work to establish and exceed industry best practices.We enjoy hosting all of our guests and we hope to have the honor of welcoming you again in the near future.sincerely,Guest Relations Team
Zekiya
Standard Room With Garden View
Stayed in May 2024
Couples
13 review
4.2/5
Very Good
Posted on May 14, 2024
Old, too many people, the private beach is a lagoon
Original TextTranslated by Google
Guest User
Standard Room With Garden View
Stayed in Feb 2023
Friends
4 review
5.0/5
Outstanding
Posted on Mar 16, 2023
The environment is really good. The food in the restaurant is more in line with Chinese tastes. The staff inside are very nice and keep feeding me hhh for fear that I won’t be full. If it’s not about the itinerary, I can play in the hotel for three days. There are private people in the hotel The beach is very clean. In the evening, you can have a drink at the hotel bar. Everyone dances together. The room should have been newly renovated. It doesn’t taste like a five-star standard, but it’s clean. It’s recommended. There’s nothing to eat nearby, but the hotel has three meals a day. all good
Original TextTranslated by Google
Response from Property: Dear Valued Guest,We would like to thank you for taking the time to write a review of your recent stay.It was a pleasure to host you and your family. I am delighted to read that you enjoyed your stay with us and would like to say how important every guest's feedback is as we work to establish and exceed industry best practices.We enjoy hosting all of our guests and we hope to have the honor of welcoming you again in the near future.sincerely,Guest Relations Team
Guest User
Club Suite With Beach Front
Stayed in Jan 2023
Family
8 review
4.2/5
Very Good
Posted on Feb 3, 2023
I booked a sea view room, very close to the sea, the resort environment is very good, the room facilities are average, and the hair dryer is not effective. The drop-off fee is 30 US dollars, which is expensive. Later, the taxi to the airport was less than 4 US dollars.
Original TextTranslated by Google
Response from Property: Dear Valued Guest,We would like to thank you for taking the time to write a review of your recent stay.It was a pleasure to host you and your family. I am delighted to read that you enjoyed your stay with us and would like to say how important every guest's feedback is as we work to establish and exceed industry best practices.We enjoy hosting all of our guests and we hope to have the honor of welcoming you again in the near future.sincerely,Guest Relations Team
Guest User
Standard Room With Garden View
Stayed in Jul 2023
Friends
74 review
5.0/5
Outstanding
Posted on Aug 5, 2023
Very good food and accommodation free drinks free very cost-effective, suitable for Chinese people
Original TextTranslated by Google
Response from Property: Dear Valued Guest, We would like to thank you for the time you have taken to write your review regarding your recent stay. It was a pleasure to host you and your family. I am delighted to read that you had enjoyed your stay with us and would like to say how important each and every guests’ feedback is as we work to set and exceed the industries best practices. We enjoy hosting all of our guests, we do hope we would have the privilege of welcoming you back in the near future Kind Regards, Guest Relation Team
Guest User
Standard Room With Garden View
Stayed in Jan 2023
Family
23 review
5.0/5
Outstanding
Posted on Jan 9, 2023
The hotel is very large, the meals are rich, and the hotel is directly connected to the sea.
Original TextTranslated by Google
Response from Property: Dear Valued Guest,We would like to thank you for taking the time to write a review of your recent stay.It was a pleasure to host you and your family. I am delighted to read that you enjoyed your stay with us and would like to say how important every guest's feedback is as we work to establish and exceed industry best practices.We enjoy hosting all of our guests and we hope to have the honor of welcoming you again in the near future.sincerely,Guest Relations Team
Shuyuqiaochuangmengluojia
Stayed in Jul 2023
Couples
2 review
5.0/5
Outstanding
Posted on Sep 25, 2023
It’s so cool, an all-inclusive resort, an immersive experience of eating, drinking and having fun
Original TextTranslated by Google
Response from Property: Dear Valued Guest, We would like to thank you for the time you have taken to write your review regarding your recent stay. It was a pleasure to host you and your family. I am delighted to read that you had enjoyed your stay with us and would like to say how important each and every guests’ feedback is as we work to set and exceed the industries best practices. We enjoy hosting all of our guests, we do hope we would have the privilege of welcoming you back in the near future Kind Regards, Guest Relation Team