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Location4.5
Amenities4.5
Service4.5
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Anonymous User
Deluxe Twin Room
Stayed in Apr 2024
Family
1 review
1.0/5
Posted on Apr 20, 2024
When I arrived at the hotel late at night, I couldn't connect to the wifi in the room. There was no hot water and all the water for washing was cold. The phone in the room didn't work. I couldn't call the front desk. There was no signal on the TV. The front desk asked me to go from room to room to find a room with Internet access. Room 1333 was opened, and guests were allowed to test the Internet with their mobile phones in each room, from the 13th floor to the 12th floor. Finally, room 1334 could connect to the weak wifi signal in room 1320. The cleaning lady was very impatient to help change rooms, so she moved the room and picked up the luggage in the dark. Excellent service[strong]
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. As the hotel is being fully upgraded and China Unicom has renovated the network lines, which has resulted in a poor check-in experience for you, we will upgrade your room for free next time as compensation. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again