Hotel Macondito Holbox

First note! The staff are 100% amazing, kind and friendly. We took room 10, this is located on the lower level at the end of the walkway. It was fortunate that with this location we didn't have passing guest traffic walking past our room, so we felt like we were in a private area. The staff area was very close to us but we really didn't mind because we didn't meet a staff person we didn't like. The rooms are cleaned daily to a high standard, with coffee left for the morning pot. We had to go buy water to make the coffee, but the tienda was not too far away to buy supplies. The location could not be more amazing, only half a block to the beach, we could see the ocean when we stepped out from the lobby. I must mention, this hotel is located very close to town, and is immediately in front of a hostel with a bar (located on the next street), the bar had music every night until midnight or just after. At the weekend the hotel is very full and noisy...why, because the stairs to go up to the higher rooms are directly behind Room 10. We could hear very loudly the transition of other guests and kids going up and down the stairs, sometimes for hours! The room above us, Number 11, was noisy, two times we had to request they stop walking and walking and walking across their room and moving furniture. the noise from this was incredible. Also, if you are allergic to pets this place is pet friendly. A room close to us had three large dogs staying with their owners, they left them alone at night to bark in the room until they returned. The hotel only has one hairdryer to share will all the guests, so it has to be returned to the front desk after use. Clothes quickly got damp and did not dry very fast, not at all in the room, we put some things outside to dry but they did not dry completely. Overall, our stay was good, we were located close to all we needed in Holbox, the only issue was the noise, and music from neighbors and other guests. Note: there is a lot of walking in Holbox on uneven streets and sidewalks, we constantly saw people walking to different areas of the beaches to the East and the West, honestly I got a little tired of the walking and the uneven streets. Don't wear shoes you value they will be destroyed walking around. Strong flip flops or sandals are advisable.

Absolutely avoid ! We booked the hotel after checking it out on instagram / Airbnb - the photos are nothing like rooms. The rooms are small and dark, with very little windows. Most of the day there is no hot water, and no wifi in rooms. No new towels / sheets, the towels have holes in them. When we checked in all we saw are other people trying to switch rooms or ask for refund and leave. The windows in the rooms have no locks.

The property initially appeared clean but upon assessment there were missing sheets, a burn mark, and random stains on the covering, and accidental reveal of the mattress below (because the bed wasn’t made) showed a large blood or dark liquid stain at the head of the mattress. The towels were of poor quality and stained. The bathroom smelled like sewer and one night there was no water. The location was great for getting around Holbox but unfortunately that also meant extremely loud music until 4am every morning. Construction noise at the hotel also all day long from 10am- after 6pm. The hotel was pricey with no breakfast included. Despite paying in full at the hotel, the staff refused to modify any of the booking and were not helpful in providing any alternatives. I do commend the night security staff however whom were very helpful and polite in trying to find us alternative sheets. Would not recommend for anyone over the age of 23 or in any way sober

The location it’s great. BUT you can’t pay your reservation with card and they don’t give you a heads up before getting there. Since your in a Island it is very difficult to get cash. I wish they have tell us about their card payments before.

The Macondo Holbox Hotel was well located, just 100 ft to the beach, and only a couple of blocks to the main part of town. The common areas were very nice and looked just like the listing showed. However the guest rooms (on the main floor) were no where near the pictures - not even sure if that is the same hotel! Rooms were VERY small and dark. Limited closet space and no dresser (there was no room for a dresser), and no chair. At least there was a table and chairs outside on the corridor. A/C worked very well, but plumbing was questionable. Toilets did not consistently flush well and overflowed once. Shower pressure was weak, and there was no where to put one's toiletries. If you plan on going, request an upstairs room. Staff (Fernanda and Carolina) were very sweet and helpful. They made the stay!

Great location. Clean. no breakfast. no beach towels. staff not super friendly.

Walking distance to the beach, the hotel provided beach towels and you were able to exchange for clean ones daily.

Good location but room and bathroom was very small. Fernanda at the reception desk was very friendly and had great customer service. However Rodrigo who also worked at the front desk wasn’t very helpful. At one point we needed a plunger for the toilet and he refused to give it to us.

Great traditional feel to hotel. Very friendly staff. Try the food in the restaurant on the top floor.