Vyluk Hotel (Hohhot Xinhua Plaza)

Had an incredible stay at Vyluk Hotel. The location is awesome. Surrounded by the city’s top shopping destination, and wedged evenly between two metro stations that give easy access to the rest of the city. Service was outstanding and the staff handled the foreigner registration process without issue. They also upgraded us to a city view room which was spectacular. There were many lights within the room which could be toggled by the bilingual wall buttons. Free water and toiletries are provided. The enclosed shower was great, as was the shampoo provided. The hotel does have the coveted delivery robot, so whether it’s ordering food delivery or getting extra tissues sent up, the robot comes right to your door and you receive a call to the in-room phone. Room service came on our second day and cleaned the place up. Nothing but the best to say in regards to this hotel. I should not the gym and pool were closed. The only issue I had with this hotel is that on Trip it goes by Vyluk Hotel and I believeI saw that name come up on one other map and that is it. There are no mentions of “Vyluk” outside or inside of the hotel which did make it harder to find given that there are several others nearby. The Chinese name is also not a transliteration but rather called Wei Lai 蔚徕. Nonetheless, I would 100% stay here over any other nearby hotels given the quality, service, and price which was half of those nearby.

When I checked in, at the front desk they were very welcoming and welcomed me, asking if I was Korean. They also mentioned the names of their favorite Korean idols. But the problem was that there was only one woman working in the evening. I said 卫生间里没有休纸, but she didn't respond. When I said again, sh said 听不懂 and turned her head around even before I was done talking. 休纸? It's wrong word? I was also embarrassed and said in English, "no paper in the toilet". Again she said 听不懂 and didn't make any response. "卫生间里没有休纸" "no paper in the toilet". I repeat the same thing in Chinese and in English again. What is this situation? Come on. A Chinese man waiting next to me saw this situation and said something to the employee, and then the employee looked at me, opened the back door and took out the tissue. What is this situation? It's not that she doesn't understand, but the hotel employee turned his head to the guest and refused to respond. I don't understand the employee's attitude.

Location is really convenient to metro and shops. Service staff was very helpful.

Manager gave me a free upgrade to a room with window for better ventilation. Location is at the center of most tourist spots so it was easy to navigate and there are many good food around the hotel. Delivery orders are being delivered by a robot to the room straight so it was convenient. There is also a convenient store right next to the lobby.

Very good service and facilities. Would recommend

Good hotel, clean and friendly staff. The room is equipped with smart tech and beautifully furnished. Will come back again.