PoohLokie
May 5, 2023
I recently had the pleasure of staying at Icon Saigon, and I have nothing but great things to say about my experience. From the moment I arrived, I was impressed with the exceptional level of customer service provided by the hotel staff that helped us to carry our bags and luggages from the lobby to our hotel room.
The room itself was lovely - clean, spacious, and comfortable. I especially appreciated the daily replenish of the mini bar with soft drinks and beers, which made my stay even more enjoyable.
Every staff member I encountered was friendly, courteous, and incredibly helpful. They went out of their way to make sure I had everything I needed, from extra pillows to helping us to communicate with the locals to confirm on our day tour or reservation.
I also have to give a special thanks to the hotel for accommodating my late check-out request. I had a late flight out of town and really appreciated being able to keep our room for a few extra hours even though it was full house on that day. It made all the difference in ensuring a stress-free end to my trip.
Overall, I would highly recommend to anyone looking for a great place to stay. The rooms are fantastic, and the customer service is truly exceptional. Thank you to everyone at the hotel for making my stay such a memorable one!