Guest User
October 18, 2021
Very poor and filthy hotel! Even if it has only been open for a few years... I have agreed to have five rooms in this hotel every year since three years ago. Last year, I recommended it to relatives and friends and said it was very new, and I booked a dozen more rooms! This year is definitely the worst among the worst
1. The first room on the left on the 12th floor had a strong smell of dead mice. I complained and changed to another room. The other rooms had a strong smell of inferior perfume.
2. Taking a shower with boiling water in the room will return the smell of sewerage
3. There are a lot of rat poisons and cockroach killers in many places under the room, which is definitely worrying for people with children. I complained to the front desk and found that every room had this medicine. I couldn’t ask him to clean it up for fear that the children would eat it and it would be bad. He said he didn't vacuum for a while and said it disturbed other people! After that, I got angry and found a vacuum cleaner, but the attitude was so bad that the customer had to vacuum it!
When I complained to customer service, I just said that the feedback was given to the manager and then nothing was done. There was no apology or solution!
I hope that if you think twice about staying here, you will definitely regret it...
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