Anonymous User
October 12, 2021
The hotel facilities are ok, basically in line with this price level, but there is no small refrigerator in the room, but a useless safe.
The most important thing is that the service awareness is really lacking, and there is no service quality. I clearly wrote the room type upgrade on the Ctrip booking details. When I went to the front desk to check in, the staff didn't mention it, and it was automatically ignored. Secondly, I don’t know if all members of my level are free of deposit, but I used to book a room with no deposit on Ctrip, and then I charged a deposit here; the most important thing is that the room only has a winter quilt, and I don’t have it if I ask the housekeeping depar**ent. The thin quilt was covered with thick quilts just in the fall. It was hot and cold at night, and even kicked the quilt and caught a cold. Anyway, the check-in experience was not good and the service level was low.
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