Elizabeth
January 14, 2024
Bedford Lodge is a lovely place and close enough to walk into Newmarket town Center, the staff are very polite, professional and friendly, two areas that would have made our experience better, firstly the phones in our sweet where not working, normally dial 0 for room service but we did not have this option during our stay, this meant having to walk to reception to place any orders for drinks or food etc, we were promised it would be fixed but it was never fixed ,although reported on Friday evening was still not fixed on Sunday! Part of the luxury of a hotel is being able to pick up and place an order and relax while in your Bedford lodge dressing gown and not having to move. this had an impact on our stay. Second point is the spa relaxing chairs where not very relaxing as they had no soft matress or covers just slats of wood, we found the whirlpool was used almost all the time so wanted to sit and wait for it to be free and the steam room didn’t work very well! Lovely place, great food and service.