Wuhaodashuaige
April 18, 2024
The experience of staying in this hotel is very poor! When I checked in on the first day, I asked why the air conditioner couldn't cool. The answer your service staff gave me was: Harbin cancelled heating on April 20, so it couldn't cool after a certain time in the evening. Do you think it's credible? I didn't say anything on the first day. The next day, I upgraded a room, thinking that I could be more comfortable by paying more. As a result, I asked the next morning if the air conditioner could cool. Another service staff replied to me: Your hotel can't cool after a certain floor. Of course, I know you are lying to me, and I didn't say anything. Later, that night, I found that the home appliance was broken. I was really angry. If I accidentally used this appliance, would my life and health be in danger? I was very angry and found your front desk again. He sent someone to tell me that he could change my room. Then I told him about the air conditioner again, and he said he could change the room. After that, I waited for him for a long time, packed my things, and waited to change the room. He told me that he would fix the air conditioner, and if I didn't want to change the room, I could just say it. Why did you lie to me twice. Also, on the third day after I checked in, the hotel started making noises at around 7am, which lasted until around 8am. After that, the couple next door got angry and asked the service staff on the 26th floor why the noises kept coming, and they went to deal with it. The check-in experience at this hotel is very poor, and the service attitude is not good. The most ridiculous thing is that they even asked me what I think of their hotel? Yesterday, they said that the manager would give me a reply when he went to work, but now it is 12:33, doesn't his manager go to work during the day? So merchants, don't explain to me, don't say more, and don't harass me. The Asian Winter Games are coming soon. As the only hotel with a high Ctrip rating around Central Avenue and Sophia Cathedral, can your hotel bear the responsibility of receiving tourists and foreign guests from outside the province? !
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