Alisa Hotel & Spa Reviews

Thank you for a simple but wonderful stay before I made my way to Sa Pa for the 10th anniversary VMM.

Room is clean & the staff is friendly and helpful. BUT mattress is too hard...

I had to change hotels on the 2nd day, I was ill on the first night I stayed there and there not much to do in the hotel, location was set in middle of hanoi old quarter where it was very dirty. I didn't rate this place at all made me feel spacial with a window in my room lol. It was very sad I had to stay there and catch a fever, hygiene was not all there. 😪😔🤒

Title: An Unforgettable Stay at Alicia Hotel and Spa: A Gem in Hanoi Review: I recently had the pleasure of staying at Alicia Hotel and Spa during my visit to Hanoi, and I cannot express enough how impressed I was with every aspect of my experience. From the moment I walked through the doors, I felt like a valued guest, and I knew that my stay would be truly memorable. First and foremost, the rooms at Alicia Hotel and Spa are absolutely fantastic. Spacious and elegantly designed, they provide a sense of comfort and relaxation that is unparalleled. The attention to detail is remarkable, and the large, comfortable beds offer a blissful night's sleep after a day of exploring the city. One of the highlights of Alicia Hotel and Spa is its incredibly convenient location. Situated in the heart of Hanoi, it allows easy access to all the attractions and cultural landmarks, making it an ideal choice for both leisure and business travelers. Whether you wish to immerse yourself in the vibrant streets or seek out tranquil spots, everything is just a stone's throw away. What truly sets Alicia Hotel and Spa apart is the exceptional level of service provided by the staff, and in particular, the manager named Rose. Her warm and genuine hospitality created a welcoming atmosphere that made me feel right at home. The staff members were always ready to go the extra mile, ensuring that every request was met with a smile. Their friendliness and attentiveness made my stay truly remarkable. Alicia Hotel and Spa is a versatile destination suitable for solo travelers, couples, and families alike. Its thoughtful amenities, coupled with the accommodating staff, ensure that every guest's needs are met with utmost care. Whether you are seeking a peaceful retreat or an adventure-filled getaway, this hotel caters to all your desires. In conclusion, my stay at Alicia Hotel and Spa was nothing short of exceptional. The combination of the large rooms, luxurious beds, unbeatable location, and above all, the genuinely friendly service, made it an unforgettable experience. I cannot recommend this hotel highly enough, and I eagerly look forward to returning in the future. Russell from Australia.

The staff were very friendly. Anna in particular helped me call the bus service to Sapa and managed to get me to a nearer pickup, saving me some money. Thank you Anna ❤️.

Excellent location, good service attitude

Second stay, clean, near Jianhu Lake

It was difficult to find. The address was written wrong, so it was not correct. I was surprised to find that someone I didn't know came in and was sleeping. I was really surprised

We (family of 6 adults) stayed at Alisa Hotel for 4 nights, it was our base from where we booked tours to Sapa, Halong Bay and Ninh Binh. Rose was extremely helpful with recommendations, made sure we got great service from the the tours, gave discounts, free room upgrade when available and complimentary airport transfers because we booked all our tours thru them. Highly recommended!

The reception staff will help you with their smiles and kindness. You can walk to the old town, but it's a little far from there, and the street facing the hotel is one-way, so you can escape from the hustle and bustle at night. It's an ideal location for me. Grab to Noi Bai Airport costs around 330K. The water pressure is weak, but not unbearable. A minimum level of cleanliness is maintained. However, it is better not to look under the bed. I also wiped down the closet before unpacking my things, just in case.

The location is perfect, very close to the lake, and shopping restaurants. Staffs are very nice. Rooms are big and clean

The front dest staff was exceptional! They made the stay better. Thoughtful and helpful. Thank you!

Fantastic stay at this hotel. Very comfortable and we were allowed early check in at a very reasonable rate. Clean, comfortable and very close to lots of things to do whilst being quiet and relaxing.

This property is way past its prime. The staff is lovely though.