ECHARM PLUS Hotel Hangzhou（Binjiang Star Avenue ) Reviews

Response from Property: Dear Guest：Highly appreciated to your nice-guality comments and praise. Your satification also made our team very happy. Thats our pleasure to privode sincere service to you , Wish you all best in Hangzhou ,Enjoy your journey..

Response from Property: Highly appreciated to your praise for Xiao Ou and our staff, That is our pleasure to make you satisfied in our hotel ,Wish see you again soon

Response from Property: Thanks for your positive comments for our great location。We will try our best to make you satisfied with us。Any translation or service help Please contact withour Hotel manager Eric Wang who speak smooth english

Response from Property: Hello, dear guest! Thank you very much for your review. It's a pity that I couldn't get your full praise. It shows that Xiaoyi still has room for improvement! In terms of hygiene, every sister in the guest room of Xiaoyi has passed professional training and assessment before taking up the job. And we strictly follow the group's three-level ward rounds standard and disinfect cups one by one, so guests who pay special attention to hygiene can choose Xiaoyi without hesitation! In terms of service, we have always adhered to the spirit of "customer satisfaction as the center". Making every guest feel at home is the ultimate goal of our service. The location of Xiaoyi is really good. Opposite is the Star Avenue commercial street, where you can eat, drink and play. Hahaha, we are also very much looking forward to your visit again. We will definitely give you a better and more satisfactory stay experience and make you feel our sincerity. It will also let you see that we at the hotel are constantly striving to improve. We will always welcome every guest with better service! Thank you for your sincere review and we sincerely hope you can stay again to experience our progress.

Response from Property: Thank you very much for your positive review with pictures! You are right, opposite the hotel is the Avenue of Stars Pedestrian Street, which integrates eating, drinking, shopping and watching movies! It is only about a 5-minute walk from Metro Line 1 and Line 6. This year, many stars came to the Olympic Sports Center for concerts! Xiaoyi is two or three stops away from the Olympic Sports Center Metro Line 6, and it is very convenient to ride the shared tram at the door~ The hotel rooms are not only warmly decorated, but also equipped with free high-speed WIFI and free parking. It is the best choice for your travel. Good night dessert is a value-added service we provide to our guests. I hope you remember to eat well when you go out! Our desserts are different every night, like a surprise like opening a blind box! Welcome to try it again next time~

Response from Property: Xiaoyi feels very honored to receive your satisfactory praise! Let everyone's mood today is a parabola with an upward opening~ We always feel that a good reputation must be recommended by the most sincere satisfaction of the guests! Our hotel opened in 2021 and passed the quality inspection of relevant depar**ents before it can officially open. Guests who have requirements for the environment can choose it with confidence! And opposite Xiaoyi is the Avenue of Stars shopping mall for eating, drinking, playing, shopping and watching movies. It is only about a 5-minute walk from Metro Line 1 and Line 6, and directly connects to the West Lake Scenic Area and the Olympic Sports Center! In terms of service, we have always been adhering to the spirit of "customer satisfaction as the center", and every family member in our front hall is working hard to learn how to better serve guests. I hope that guests who choose Xiaoyi will feel at home. Looking forward to your next visit~

Response from Property: Thank you for choosing us and giving support and love to the hotel. Your satisfaction is the driving force of the work of all hotel staff. Making every guest feel at home is the ultimate goal of our service. You are right. The hotel is only about 5 minutes' walk from Metro Line 1 and Line 6. It is opposite the Avenue of Stars shopping mall, which integrates eating, drinking, playing and filming. The hotel rooms are warmly decorated, and are also equipped with free high-speed WIFI and free parking. It is the best choice for your travel. Due to the May Day holiday, Hangzhou is an Internet city, with more than 1.7 million people coming to Hangzhou for tourism! Not only us, but also the entire Hangzhou network system was paralyzed! Of course, it is our honor to serve you, and all the hotel staff are looking forward to your next visit!

Response from Property: Good evening~ Thank you very much for your full score evaluation! In terms of hygiene and service in Xiaoyijia, we are treating every link seriously and attentively, paying attention to every detail! Because Xiaoyi believes that "sincerity is always a killer move!" Regardless of the peak and off-peak seasons of the hotel, we will continue to insist on enthusiastic, thoughtful and meticulous service! The geographical location of our hotel is also very advantageous. Opposite is the Avenue of Stars Plaza, which integrates eating, drinking, playing, shopping and cinema. I don’t know if you have been shopping~ It only takes about 3 minutes to walk to Metro Line 1 and Line 6, and it takes two or three stops to get to the Olympic Sports Center! Recently, many celebrities have come to the Olympic Sports Center for concerts, and it is very convenient to choose Xiaoyi for travel and eating! The key point is that Xiaoyi is only four or five stops away from the West Lake! Encounter the legendary "Love Story of White Snake and Xu Xian~" Good night dessert is a value-added service we provide to our guests. I hope you will remember to eat well when you go out! Our desserts are different every night, come and try it next time~

Response from Property: We are honored by your evaluation! Thank you for your support and recognition of Xiaoyi in all aspects. Everything Xiaoyi does is to make every guest who stays in our hotel have a wonderful experience. We are really touched to see your affirmation! ! The Avenue of Stars is opposite the hotel, and there are various dishes such as Hangzhou cuisine, Anhui cuisine, Chaoshan cuisine, etc. to choose from. Our hotel is about 500m away from Metro Line 1 and Line 6, about 3 minutes walk. It is only 3 stops to the Olympic Sports Center. Many stars will come to our concert this year. And it is only about 4 stops to the West Lake. It is super convenient to play. Our hotel also has free parking, which is also convenient to drive haha! Please contact Xiaoyi in advance next time you come, and Xiaoyi will help you make a play plan!

Response from Property: Dear guest, hello! Thank you very much for your full praise! Xiaoyi is also very happy to be recognized by you! Xiaoyi was newly opened in 2021, and the facilities and equipment are also very complete. Xiaoyi is also in a very good location. It is very close to the Olympic Sports Center. It is only three subway stops away. There are many concerts recently. It is the best choice to watch concerts. Hahahaha, opposite is the Avenue of Stars Commercial Street, which integrates eating, drinking and having fun. It is also very good to have a midnight snack after watching the concert. It is also very close to the Qiantang River. It takes about ten minutes to walk. After watching the concert in the evening, you can also choose to take a walk by the river. It is also very pleasant. Xiaoyi is looking forward to meeting you next time!

Response from Property: Thank you very much for your full praise~ I saw our goodnight dessert on the photo~ It seems that you not only approve of Xiaoyi's service and hygiene, but also like our goodnight dessert. Hehe, our goodnight dessert is different every night~ Many guests say that it's like opening a blind box every day hahaha! Because of your words "a hotel worth visiting again", Xiaoyi is looking forward to your next stay~

Response from Property: Hey, thank you very much for your recognition of our service. The guys and girls at the front desk are very happy~ I guess it must be the Olympic Sports Center, which is only two or three subway stops away from our hotel! There are so many stars coming here to hold concerts~ We have also been constantly updating the goodnight desserts recently, and they are different every night~ I look forward to your next stay to try new products!!!

Response from Property: Thank you for your five-star review with pictures! Xiaoyi will continue to maintain its excellent accommodation environment and considerate service, making you feel at home. We look forward to your visit again and wish you a happy life full of joy!