Hangzhou Phoenix Creative Hotel Reviews
Hangzhou Phoenix Creative Hotel
No.2 Chuangyi Road (Fenghuang Chuangyi Building), Hangzhou, ChinaView Hotel Details
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Hangzhou Phoenix Creative Hotel Guest Reviews
4.7/5
Amazing
149 review
Verified reviewsLocation4.8
Amenities4.6
Service4.6
Cleanliness4.8
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All Reviews(149)
Positive reviews(146)
Reviews with photos/video(34)
Classy environment(38)
Loved the view(15)
Quiet & comfortable(13)
Convenient location(13)
Large rooms(10)
Friendly front desk staff(8)
Tasty food(7)
(5)
Negative reviews(3)
Josephine
Superior Garden-view Queen Room
Stayed in Oct 2023
Business travellers
10 review
Outstanding
Posted on Jan 16, 2024
Location of this hotel is easy access to public transportation. Good Service.
Response from Property: Thank you for staying at the Phoenix Art Museum Hotel. Thank you for your recognition of the service provided by the Phoenix Art Museum Hotel. The hotel is located near Phoenix Mountain, with attractions such as Longwu, the birthplace of Longjing tea, Meijiawu, Songcheng, and Xixi Wetland. Surrounded by green mountains and murmuring green water, the hotel is an excellent leisure and vacation destination. We sincerely invite you to visit the hotel again, hoping to bring you a better stay experience. Wishing you a happy life!
IMPRINTS
Superior Mountain-view Twin Room
Stayed in Oct 2021
Friends
26 review
Outstanding
Posted on Feb 4, 2022
Clean environment with beautiful Mountain Views
Response from Property: Dear guest, thanks for staying at Phoenix Creative Hotel. It's a great honor for us to receive your favorable comments. Our hotel's location is close to the Phoenix Mountain, it brings a very quiet and comfortable ambience here. Here we sincerely welcome you visit again, may you have fun every day!
Anonymous User
Superior Mountain-view Queen Room
Stayed in May 2024
Family
2 review
Outstanding
Posted on May 4, 2024
The hotel is better than expected, not worse than some five-star hotels. Clean and sanitary, friendly service, nice mountain view, you can also ask the waiter for children's slippers and toothbrushes, and the breakfast is also rich. The buffet in the evening is ok, and the price-performance ratio is relatively high.
Original TextTranslated by Google
Response from Property: Thank you for staying at Phoenix Art Hotel. Thank you very much for your recognition of the hotel in all aspects. The hotel is located close to Phoenix Mountain, which can bring you a quiet and comfortable stay experience. The public area of the lobby is designed as an open library, so that you and your family can read books and drink tea here after busy work and enjoy a moment of leisure. The attractions near the hotel include Longwu, the origin of Longjing tea, Meijiawu, Songcheng, Xixi Wetland, etc. The hotel is surrounded by green mountains and gurgling green waters, which is an excellent place for leisure and vacation. The hotel is located in the Creative Park and has a unique artistic beauty. We also have a lobby and rooms carefully designed by masters, just to create a satisfactory stay experience for customers. Here I sincerely invite you to visit the hotel again, hoping to bring you a better stay experience, and wish you a happy life!
WYY1992
Superior Mountain-view Twin Room
Stayed in May 2024
Family
54 review
Very Good
Posted on May 5, 2024
First of all, I would like to praise the hotel's good environment. There is a balcony with green mountains behind it and the air is good. The facilities in the room are also very good and the hygiene is acceptable. However, there are too few breakfast items on the second day of the holiday. When I went there at 9:15, the breakfast was about to close and they didn't replenish the items. There was improvement in the next two days.
Original TextTranslated by Google
Response from Property: Thank you for staying at Phoenix Art Hotel. Thank you very much for your recognition of the hotel. The hotel has reported the breakfast problem you raised to the relevant depar**ents and will pay attention to rectification in the near future. The hotel is located close to Phoenix Mountain, which can bring you a quiet and comfortable stay experience. The public area of the lobby is designed as an open library, so that you and your family can read and drink tea here after busy work and enjoy a moment of leisure. The attractions near the hotel include Longwu, the origin of Longjing tea, Meijiawu, Songcheng, Xixi Wetland, etc. The hotel is surrounded by green mountains and green waters, which is an excellent place for leisure and vacation. The hotel is located in the creative park and has a unique artistic beauty. We also have lobby and rooms carefully designed by masters, just to create a satisfactory stay experience for customers. Here I sincerely invite you to visit the hotel again, hoping to bring you a better stay experience, and wish you a happy life!
Guest User
Superior Garden-view Queen Room
Stayed in Apr 2024
Business travellers
3 review
Very Good
Posted on Apr 30, 2024
Overall it's OK, but the details need to be improved, for example, the room is a bit musty, the bathroom is not the default handheld shower, some pillows have a smell, etc.
The breakfast is very good and the surrounding air is good.
Original TextTranslated by Google
Response from Property: Thank you for staying at Phoenix Art Hotel. Thank you very much for your recognition of the hotel. The hotel also attaches great importance to the problems you reported and has notified the relevant depar**ents to make rectifications. The hotel is located close to Phoenix Mountain, which can bring you a quiet and comfortable stay experience. The public area of the lobby is designed as an open library, so that you and your family can read and drink tea here after busy work and enjoy a moment of leisure. The attractions near the hotel include Longwu, the origin of Longjing tea, Meijiawu, Songcheng, Xixi Wetland, etc. The hotel is surrounded by green mountains and gurgling green waters, which is an excellent place for leisure and vacation. The hotel is located in the Creative Park and has a unique artistic beauty. We also have lobby and rooms carefully designed by masters, just to create a satisfactory stay experience for customers. Here I sincerely invite you to visit the hotel again, hoping to bring you a better stay experience, and wish you a happy life!
Dingjiaoluo
Superior Mountain-view Twin Room
Stayed in Apr 2024
Family
6 review
Amazing
Posted on Apr 29, 2024
Zhuantang is close to the mountains and has a good place to stay. The large balcony is green. The garden auntie at the back mountain is the biggest highlight of this hotel. The twin bed room has a width of 1.35 meters, and the baby bed provided is a good baby. The full set of bathrooms is from the TOTO brand, and the large bathtub and washlet are all configurations of luxury hotels. The evening buffet gives the biggest discount to the guests staying in the hotel, and the dishes are rich and delicious. The quality of the breakfast the next day is online, and the service staff is warm and friendly. In addition, the auntie at HSKP was specifically praised. Finally, because the baby took a nap, I applied for a late check-out at 2 o'clock, and the front desk guy also readily agreed. It is worth coming again.
Original TextTranslated by Google
Response from Property: Thank you for staying at Phoenix Art Hotel. Thank you very much for your recognition of the hotel in all aspects. The hotel is located close to Phoenix Mountain, which can bring you a quiet and comfortable stay experience. The public area of the lobby is designed as an open library, so that you and your family can read books and drink tea here after busy work and enjoy a moment of leisure. The attractions near the hotel include Longwu, the origin of Longjing tea, Meijiawu, Songcheng, Xixi Wetland, etc. The hotel is surrounded by green mountains and gurgling green waters, which is an excellent place for leisure and vacation. The hotel is located in the Creative Park and has a unique artistic beauty. We also have a lobby and rooms carefully designed by masters, just to create a satisfactory stay experience for customers. Here I sincerely invite you to visit the hotel again, hoping to bring you a better stay experience, and wish you a happy life!
JiahuiPOPPY
Superior Mountain-view Queen Room
Stayed in Apr 2024
Couples
16 review
Outstanding
Posted on May 1, 2024
It's convenient to visit the Wildlife Park and other attractions when you come to Hangzhou. It's just a little far from the West Lake, and it's an acceptable distance to take a taxi. But the environment here is good, and the hygiene is very good after checking in. The room is large and convenient for luggage. The balcony leads to the oxygen bar in the back mountain, and breakfast is provided, which is very satisfactory! There are also fast food restaurants and convenience stores downstairs to meet the needs, and it's also very fast to order takeout. I will consider it next time I come~
Original TextTranslated by Google
Response from Property: Thank you for staying at Phoenix Art Hotel. Thank you very much for your recognition of the hotel in all aspects. The hotel is located close to Phoenix Mountain, which can bring you a quiet and comfortable stay experience. The public area of the lobby is designed as an open library, so that you and your family can read books and drink tea here after busy work and enjoy a moment of leisure. The attractions near the hotel include Longwu, the origin of Longjing tea, Meijiawu, Songcheng, Xixi Wetland, etc. The hotel is surrounded by green mountains and gurgling green waters, which is an excellent place for leisure and vacation. The hotel is located in the Creative Park and has a unique artistic beauty. We also have a lobby and rooms carefully designed by masters, just to create a satisfactory stay experience for customers. Here I sincerely invite you to visit the hotel again, hoping to bring you a better stay experience, and wish you a happy life!
Xiaodaitongxueya
Guestroom (Double bed) (Special promotion)
Stayed in Apr 2024
Couples
2 review
Outstanding
Posted on Apr 22, 2024
The hotel environment is also great, especially the large balcony, where you can sit and drink tea, which is very comfortable. The guy at the front desk is very professional and will introduce the surrounding attractions and activities. This is what a weekend vacation should be like
Original TextTranslated by Google
Response from Property: Thank you for staying at Phoenix Art Hotel. The hotel is located near Phoenix Mountain, which can bring you a quiet and comfortable stay experience. The lobby public area is designed as an open library, so you and your family can read books and drink tea here after busy work and enjoy a moment of leisure. The scenic spots near the hotel include Longwu, the origin of Longjing tea, Meijiawu, Songcheng, Xixi Wetland, etc. The hotel is surrounded by green mountains and gurgling green waters, which is an excellent place for leisure and vacation. The hotel is located in the Creative Park and has a unique artistic beauty. We also have a lobby and rooms carefully designed by masters, just to create a satisfactory stay experience for customers. Here we sincerely invite you to visit the hotel again, hoping to bring you a better stay experience, and wish you a happy life!
Jinlibenlili
Guestroom (Double bed) (Special promotion)
Stayed in Apr 2024
Family
3 review
Outstanding
Posted on Apr 22, 2024
I really want to give this hotel a big thumbs up. The front desk staff is very considerate. When they see that you are with children, they will ask if you need children's slippers. The environment is very good, especially the breakfast room. It feels great to have breakfast in the garden.
Original TextTranslated by Google
Response from Property: Thank you for staying at Phoenix Art Hotel. The hotel is located near Phoenix Mountain, which can bring you a quiet and comfortable stay experience. The lobby public area is designed as an open library, so you and your family can read books and drink tea here after busy work and enjoy a moment of leisure. The scenic spots near the hotel include Longwu, the origin of Longjing tea, Meijiawu, Songcheng, Xixi Wetland, etc. The hotel is surrounded by green mountains and gurgling green waters, which is an excellent place for leisure and vacation. The hotel is located in the Creative Park and has a unique artistic beauty. We also have a lobby and rooms carefully designed by masters, just to create a satisfactory stay experience for customers. Here we sincerely invite you to visit the hotel again, hoping to bring you a better stay experience, and wish you a happy life!
Guest User
Standard Room (Special promotion)
Stayed in Apr 2024
Family
2 review
Outstanding
Posted on Apr 22, 2024
The room is big and clean, and the air on the balcony is amazing. It is really a good place for vacation. The lady at the front desk is very friendly and smiling. I will recommend it to friends around me.
Original TextTranslated by Google
Response from Property: Thank you for staying at Phoenix Art Hotel. The hotel is located near Phoenix Mountain, which can bring you a quiet and comfortable stay experience. The lobby public area is designed as an open library, so you and your family can read books and drink tea here after busy work and enjoy a moment of leisure. The scenic spots near the hotel include Longwu, the origin of Longjing tea, Meijiawu, Songcheng, Xixi Wetland, etc. The hotel is surrounded by green mountains and gurgling green waters, which is an excellent place for leisure and vacation. The hotel is located in the Creative Park and has a unique artistic beauty. We also have a lobby and rooms carefully designed by masters, just to create a satisfactory stay experience for customers. Here we sincerely invite you to visit the hotel again, hoping to bring you a better stay experience, and wish you a happy life!
Guest User
Superior Mountain-view Twin Room
Stayed in Apr 2024
Couples
5 review
Great
Posted on Apr 22, 2024
There is no hustle and bustle of staying in a hotel near West Lake. The mountain view room is really great. Looking up, you can see the mountains and hear the birds singing. It is very rare! The breakfast is also quite satisfactory. It has everything you need. I can't help but stay for another night. I will choose this place again in the future!
Original TextTranslated by Google
Response from Property: Thank you for staying at Phoenix Art Hotel. The hotel is located near Phoenix Mountain, which can bring you a quiet and comfortable stay experience. The lobby public area is designed as an open library, so you and your family can read books and drink tea here after busy work and enjoy a moment of leisure. The scenic spots near the hotel include Longwu, the origin of Longjing tea, Meijiawu, Songcheng, Xixi Wetland, etc. The hotel is surrounded by green mountains and gurgling green waters, which is an excellent place for leisure and vacation. The hotel is located in the Creative Park and has a unique artistic beauty. We also have a lobby and rooms carefully designed by masters, just to create a satisfactory stay experience for customers. Here we sincerely invite you to visit the hotel again, hoping to bring you a better stay experience, and wish you a happy life!
Guest User
Discount Double Room
Stayed in Apr 2024
Family
26 review
Great
Posted on May 2, 2024
Very quiet to sleep at night. Breakfast is good. Drinking tea on the balcony is very pleasant.
Original TextTranslated by Google
Response from Property: Thank you for staying at Phoenix Art Hotel. Thank you very much for your recognition of the hotel in all aspects. The hotel is located close to Phoenix Mountain, which can bring you a quiet and comfortable stay experience. The public area of the lobby is designed as an open library, so that you and your family can read books and drink tea here after busy work and enjoy a moment of leisure. The attractions near the hotel include Longwu, the origin of Longjing tea, Meijiawu, Songcheng, Xixi Wetland, etc. The hotel is surrounded by green mountains and gurgling green waters, which is an excellent place for leisure and vacation. The hotel is located in the Creative Park and has a unique artistic beauty. We also have a lobby and rooms carefully designed by masters, just to create a satisfactory stay experience for customers. Here I sincerely invite you to visit the hotel again, hoping to bring you a better stay experience, and wish you a happy life!
Anonymous User
Superior Mountain-view Twin Room
Stayed in Apr 2024
Family
3 review
Outstanding
Posted on Apr 5, 2024
The room is clean and tidy, and the balcony offers a mountain view. The hotel restaurant has friendly waiters and a cost-effective breakfast. Outside the restaurant is the back mountain garden, where you can take a walk after dinner. The stay experience is very good and worth recommending.
Original TextTranslated by Google
Response from Property: Thank you for staying at Phoenix Art Hotel. The hotel is located near Phoenix Mountain, which can bring you a quiet and comfortable stay experience. The lobby public area is designed as an open library, so you and your family can read books and drink tea here after busy work and enjoy a moment of leisure. The scenic spots near the hotel include Longwu, the origin of Longjing tea, Meijiawu, Songcheng, Xixi Wetland, etc. The hotel is surrounded by green mountains and gurgling green waters, which is an excellent place for leisure and vacation. The hotel is located in the Creative Park and has a unique artistic beauty. We also have a lobby and rooms carefully designed by masters, just to create a satisfactory stay experience for customers. Here we sincerely invite you to visit the hotel again, hoping to bring you a better stay experience, and wish you a happy life!
Guest User
Superior Mountain-view Queen Room
Stayed in Apr 2024
Couples
3 review
Outstanding
Posted on Apr 5, 2024
The hotel is surrounded by mountains and rivers, with birds singing and flowers blooming. It is quiet in a bustling city. There is a scenic spot for relaxation outside the back door of the lobby. The balcony in the room is very large, facing the back mountain. The air is very fresh when you open the floor-to-ceiling windows in the morning. The bathtub and electric toilet are very clean, and the pillows and bedding are of top quality. The hotel also has a wide variety of breakfasts, which are basically handmade food, with no pre-prepared dishes. When I left the hotel, I gave the manager some optimization suggestions and also gave him two hotel drink coupons. It was full of details. I hope the store will get better and better. I have been attracted and will choose Phoenix Art Center every time I go to Hangzhou on business.
Original TextTranslated by Google
Response from Property: Thank you for staying at Phoenix Art Hotel. The hotel is located near Phoenix Mountain, which can bring you a quiet and comfortable stay experience. The lobby public area is designed as an open library, so you and your family can read books and drink tea here after busy work and enjoy a moment of leisure. The scenic spots near the hotel include Longwu, the origin of Longjing tea, Meijiawu, Songcheng, Xixi Wetland, etc. The hotel is surrounded by green mountains and gurgling green waters, which is an excellent place for leisure and vacation. The hotel is located in the Creative Park and has a unique artistic beauty. We also have a lobby and rooms carefully designed by masters, just to create a satisfactory stay experience for customers. Here we sincerely invite you to visit the hotel again, hoping to bring you a better stay experience, and wish you a happy life!
Guest User
Superior Mountain-view Queen Room
Stayed in Feb 2024
Couples
38 review
Outstanding
Posted on Feb 16, 2024
Overall very good
Facilities: The overall facilities are very new, not like a hotel in 2016. The bathtub is large and very good.
Hygiene: very clean
Environment: There are many places to play around and the mountain scenery is beautiful.
The service was excellent
Original TextTranslated by Google
Response from Property: Thank you for staying at Phoenix Art Hotel. The hotel is located near Phoenix Mountain, which can bring you a quiet and comfortable stay experience. The lobby public area is designed as an open library, so you and your family can read books and drink tea here after busy work and enjoy a moment of leisure. The scenic spots near the hotel include Longwu, the origin of Longjing tea, Meijiawu, Songcheng, Xixi Wetland, etc. The hotel is surrounded by green mountains and gurgling green waters, which is an excellent place for leisure and vacation. The hotel is located in the Creative Park and has a unique artistic beauty. We also have a lobby and rooms carefully designed by masters, just to create a satisfactory stay experience for customers. Here we sincerely invite you to visit the hotel again, hoping to bring you a better stay experience, and wish you a happy life!
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