Royal Kenz Hotel Thalasso & Spa

Absolutely amazing holiday. The staff are the best I’ve ever experienced. Couldn’t do anymore for you We got the best room in the hotel(by mistake but I’m not complaining) Food was excellent,Different themes most nights Two good sized pools Plenty of trips and experiences to book at the pool side(wait till you come before booking anything to save money) Good entertainment daily and at night Would highly recommend the Royal Kenz Will definitely be back at some stage in the near future

All round value for quality of food drink and sunshine with a great level of service the Royal Kenz has made us appreciate what true value is for us as guests. The staff are great at delivering service and if you have an issue just grab restaurant manager and they will help sort things out. Sarah the rep is great if you need any extra help,but we always go to the staff first. Our 5 th visit in 2 years we have seen big changes this year as the food offer has been tweaked with better quality bread and an even wider choice of food. The evening service food displays are amazing. throughout all services,the small terrace restaurant has seen the same lift in quality too.The head chef is always available if you need a word about food choices. The biggest improvement has been in the bars across the whole property with a better standard of service,improved consistency of quality of drinks provided,ice is always available and if you drink is served in a glass it will not be a random glass as before but an appropriate glass to the drink served. In addition the bars are now stocked with adequate supplies for the day,so no waiting for stuff to be shuttled from elsewhere. The coffee has been upgraded with new machines everywhere. Top tip the bar near reception has a self serve machine that is grind and serve using proper beans. Overall the food and beverage offer is taking positive steps forwards. The waiters and bar staff are always working hard to make sure you get the best out of your holiday. The service desk,gardeners,Life guards and security should all be praised for their hard work too. All round things are on the move in a very positive direction.The staff are all working hard to deliver these improvements. The people behind the changes should be pleased that things are working,well done. The entertainment team have moved forward too with plenty of appropriate engagement with everyone. If you are a non participant that’s fine too but they will make sure you enjoy participating if that’s your thing. Don’t forget the indoor salt water pool! The spa offers great value too. The WiFi this season has been improved. The beach is great with a bar serving panini soft drinks and beer. It’s a very short walk from the hotel,less than 10 minutes. Now the things that could improve the stay. The cheese in the restaurant is not good quality.Nor is the mayo and tomato sauce. Some of the rooms need a good make over as do the corridors on the way to the room.Its all a bit tired.There’s always something that needs fixing,it’s not an issue because they will sort if you ask but more preventative maintenance would help. If you want air con in your room come between mid June and mid September. Don’t worry about getting a sunbed just ask a lifeguard and they will sort it out. Overall 10/10 for efforts to improve! Fredj the manager of the restaurant and bevarage want to hear your feedback. He is happy to help. Bring a thermal flask for your drinks and tomato sauce and mayo if

Outstanding, the staff here are amazing and go out Thier way to make you feel welcome, The choice at meals was breathtaking and tasted awesome, the waiting staff, well they were something else and made us feel special, like royalty 😁. The whole place was spotless, The lovely lady that cleaned our room (room 56) went above and beyond, so nice to go back to the extra little touches she did, like our towels folded into swans on the beds (pic provided 😁) we were a group of 6 and every one of us agreed we would happily come back, again OUSTANDING

My second time back to Tunisia, first time in this hotel and it did not disappoint. The staff go above and beyond for you and the entertainment team are exceptional. The restaurant had a different theme every single night and the food was really tasty, always something different. I'm already planning on going back this year, had the best 11 days, thank you to Mady and the animation team for making us feel so special.... and for the most diplomas in May 😁

Fantastic time, all the staff are very friendly and welcoming. The restaurant is brilliant wonderful food and everyone couldn't do enough to enough to help you. Beach is only a short stroll away. Camel ride 🐫 a must great guy's and such a laugh, can book with Joseph by the pool area.

From start to finish it has been excellent..all the staff are very helpful and the food is amazing.. from checking in we've had lovely staff and nothing is too much trouble..no hassle for trips..however the camel ride was amazing and fun from start to finish. Would definitely recommend

The hotel is amazing, the staff go out there way to make you happy, they are all constantly working hard. The food is wonderful, so much choice, I'm a fussy eater and always found a massive choice. The rooms are clean and tidy, nice view of the pool . The beach is 5 mins walk away, free bar there as well. Plenty of seating areas. Plenty to drink , lots of selection. Good WiFi, by the pool in the bedroom , restaurant, bar, only place sometimes would struggle for signal is sat ouside on the terrace, would definitely come back, highly recommended. Thank you royal kenz, its been amazing.

This was my mine & my husbands 4th visit to this hotel & we took my Mum too, and it did not disappoint. The staff are really friendly & go out of their way to make sure you have a great holiday. Food in the restaurant & pool snack bar was amazing. The Animation Team headed by the brilliant Mady were fantastic, special shout out to Abrahim, Speedy, Katty, Ahmed & Toto, they remembered us from last year & made our holiday with their daily games & nightly entertainment. Wine & Beer was good with some cocktails thrown in, if you wanted branded drinks just head to the American Bar which is payable but very reasonably priced! Cannot wait to return ☀️

Just returned from a week away with my best friend and couldn't recommend this hotel more. I was a little nervous when reading the reviews because it was a bit of a mixed bag but I would 100% return to this hotel. Yes the hallways are a little "tired" and the grouting in the rooms could do with a freshen up but are you really going to judge a hotel based on things like that rather than the quality of the staff, entertainment, food, activities etc? Personally no. The staff were all very friendly and attentive, whether that be hotel reception, bar staff, cleaners, waiters etc The animation staff were brilliant - special mentions to Katty, Ibrahim, Speedy, Ahmed, Maddy - they were all fabulous, chatting to us at our sun beds even when they knew full well we weren't going to partake in the activities (of which there were loads to get involved in). Food was really good, each night a different theme, with the restaurant decorated to match the theme - the attention to detail was really cute. Again, the waiting staff were really attentive, bringing our drinks to our table etc. Entertainment each night was really good, different acts, quizzes, bingo etc and then a bit of a disco afterwards (although we never stayed for the disco - up early to start sunbathing!) All in all, I would say this is a really lovely place, with friendly staff that are there to make sure you have a great time, enjoy Tunisia and feel like you want to go back - which I do!