Summer Homestay (Haikou Longhu Light Year Chengxi High-speed Railway Station)

When I entered the room, I saw that the environment of the room was hygienic. There were hairs and junk food bags on the bed. The towels used by the previous guests in the bathroom were not cleaned. I asked to check out. The customer service said there was no refund. It was less than half an hour after I walked in. I told the manager that I had been there for two hours. The service attitude was indescribably bad. The waiters were pathetic. The weather was 10 degrees cold. They gave us summer quilts. I really hope the boss treats us well. Improvement, less than half an hour after parking the car in the basement, I was asked to pay a parking fee of 15 yuan. This B&B is the worst I have ever seen 🙂

There were still cartons and bags left by the previous guest in the cabinet that had not been cleaned up. The environment was good. The two-point check-out shown on the APP was not approved by the staff, who said it could only be done at 1:30. There was no way to add 30 yuan to arrive at 2:30. , 30 yuan an hour, which I have never seen before. The location is easy to find, but the service needs to be improved.

After staying for one night, the bathroom door handle in the room was broken, the water in the washbasin drained very slowly, and the toilet kept draining water. The neighborhood may have been noisy all night because it is close to a subway station.

It was noisy and noisy upstairs in the middle of the night and no solution was given. After the noise, I started knocking on the door and contacted the landlord. The communication was in vain and asked for a change of room. He refused to change. The noise continued until about 5 o'clock in the morning and it still didn't stop. The landlord had no way to change the room and went to a new one. The room was given an extra 2 hours. Check-out was delayed all morning. Not to mention I didn’t have a good rest.

There was a lot of noise and commotion upstairs. I told the landlord that I couldn't solve it. They refused to change the room until 5.6 a.m. Then there was a stranger knocking on the door. I told the landlord several times before they changed the room. I didn't have any rest for the whole night. I didn’t talk about anything all morning. I just took a short rest during the day and told me it was time to check out. How would you rate this service?

I couldn't find it at the entrance of the general hotel. After searching for an hour, I couldn't even check in. There was no phone in the room. I asked for 2 bottles of water and I couldn't bear to get it. The bed was too hard. Is there no sign in the hotel?

Hygiene was not good. When we arrived at the B&B that day, we found in the shower room that the water would not go down and the hole was blocked by hair. However, we were too tired so we cleaned it up ourselves. We are busy because we don't have enough manpower, but hygiene is the most basic thing.

The room was not cleaned and I asked to be cleaned again. I waited for an hour and didn't come. I was very sleepy and wanted to rest after cleaning. At first, I said there was no room. I waited until very late before agreeing to change rooms. The sound insulation effect was very poor. There was a washing machine next to me in the middle of the night. The sound of walking up the stairs was extremely noisy, as was the sound of people going up the stairs.