cutielee
February 14, 2024
In fact, the hardware facilities are pretty good, which is comparable to the usual Knights Hotel. Unfortunately, I am afraid of this hotel due to the following issues. First, I redeemed my points for early check-in, but I drove for more than two hours that day and decided to have lunch before checking in. , so it was not early at all, and I arrived first after four o'clock, but I was told that the room was not cleaned yet and that I would not come back for more than an hour or two. Even if I checked in at 10 o'clock in advance, I would have to check in at 10 o'clock in advance. I have to wait 8 hours at the hotel to check in. If you really fail to provide customer service, just give the guest a phone call and that will be it. Because it is a new development area and there is no place nearby to go shopping. It takes more than an hour to go back and forth from the city. I didn't feel the apology from the front desk at all. They just kept asking me to come back in two hours. It was too much. I didn't check in until after six o'clock. After waiting for so long, there were even missing slippers in the room. I want to ask again. When I picked it up from customer service, the so-called special items fruits and board games were nowhere to be found. The minibar only had 4 bottles of water. It was really unique. Compared with other Knight Hotels, this hotel needs better hardware, but the service is really rubbish. I have stayed in so many hotels and still can't get it. Never tried this experience
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