Guest User
April 20, 2024
Upon arrival someone in the lobby not associated with the hotel, nor a guest was obviously under the influence of something and just hanging out. We were given key cards to our rooms, only problem was the rooms were already occupied. Get into different rooms with windows left open, cigarette burns everywhere, no smoke detector battery and had to exterminate roaches in bathroom. But at least the new rooms were empty, save the roaches. Only response given was that it was the managers fault. We were in town for the Masters and this was the only place that had vacancy when we booked. This was a potential once in a lifetime trip so despite better judgement we booked. Because of policy we were pre charged for the rooms and because of that felt compelled to stay. When reached out to Wyndham was told sorry there was nothing they could do since we stayed. The then offered some rewards points. Please don’t make the mistake we did and stay here.