We love Greece and have been many times, Crete being the latest visit this July for our summer holidays. We choose Amirandes Resort based on reviews and photos. Not sure where to start with this one, but firstly the two week holiday cost us just under £14’000 which included easy jet flights. So I’ll leave it to your imagination how much of the £14k were flight costs! Hotel package was sold to us as all inclusive and al la carte but turned out to be comfort package, which was buffet, al la carte was extra which we decided not to venture our taste buds with as still feeling bitter with the other experience. The public areas of hotel were very nice and as per the photos. Not really many photos of the rooms on internet. Only photos are what the hotel put up which is far from what you get on check in. We opted for the superior room with pool, all I can say is pure awful. My photos will save me writing 1000s of words in my rant. We feel so let down, the room was tatty, dirty and old. The fixtures and fittings 20 years old and original from when hotel was built. Bathroom was small, dirty and mould on floor and loose fixtures such as shower head. The blinds are not black out and rather filthy. The mini bar warmed the drinks rather than cooled them. Maintenance was carried out on our room a couple of times, not at our request but still had to vacate the room while it was completed. The private pool had a scummy mark around it and pool guy was seen a couple of times spraying some chemical on the mark and scrubbing with a sponge to no avail. The buffet was horrible, little selection and mostly always cold. Toby carvery offers warmer food. We tried one of the 8 restaurants at 7pm one evening and asked if we had a reservation and if not only space was 9.30 pm that evening. So we never went back to any of them. Went to the private hotel beach and found some nice beds, before we had time to sit down we were ushered away and told this area is reserved for the guests staying in the villas and not for us poor people, we could of course have one of the beds for 25 euros for half a day or we could use the straw beds for free. Wasn’t impressed as already spent 14k on the rubbish superior room. Gateless entrance to hotel was manned by a guard everyday, by the end of the holiday this became a game of beating the guard before they had time to get up and out of the security hut. On the two occasions I was stopped, I told the guard I’m staying here for two weeks and I’m not stopping every time I come through these gates to tell you the same thing. The maid would sometimes enter the room to clean without event knocking first. Many times she would rush around the back to the pool and shout CLEAN NOW, CLEAN NOW! She was however lovely and helpful so not knocking her, in fact not knocking any of the hard working staff apart from reception who have it easy. Before, during our stay I had asked for late check out as the flight home was 9.40pm, out of the 5 times asking they r