Citadines Connect Georgetown Penang Reviews

Response from Property: Hi Yohan,Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay with us and found our hotel, location, cleanliness, and staff to your satisfaction. Your kind words truly motivate us to continue providing excellent service to our guests.We look forward to welcoming you back in the near future!Best regards,The Management

Response from Property: Thank you for sharing your feedback with us. We're glad to hear that our hotel's convenient location and proximity to eating places met your expectations. We apologize for any inconvenience caused by our parking system. We'll definitely review this process to ensure a smoother experience for our guests. Additionally, we appreciate your comments about the soundproofing, and we'll look into ways to address this issue for a more peaceful stay. It's heartening to know that our staff's friendliness left a positive impression on you. We hope to welcome you back for an even better experience in the future.

Response from Property: Thank you so much for your kind review! We're thrilled to hear that you had a great stay with us. Our team strives to provide exceptional service, and we're glad to hear that you found them helpful and friendly. We're glad you appreciated our water stations; we believe in sustainability and convenience for our guests. It's wonderful to know that you found the bed comfortable and enjoyed our facilities. We hope to welcome you back again soon!

Response from Property: Ho TravisO, Thank you for your feedback! We appreciate your compliments on our convenient location and amenities like the rooftop pool and 24-hour gym access. We'll definitely take note of your suggestions for improving soundproofing and consider adding more variety to our breakfast options in the future. We hope to welcome you back again soon!

Response from Property: Dear Guest,Thank you for sharing your feedback with us. We're delighted to hear that you found our hotel clean, tidy, and the staff nice. We appreciate your constructive comments on soundproofing and parking challenges. We apologize for any inconvenience caused and will certainly take your suggestions into consideration for future improvements. We value your input and hope to have the opportunity to welcome you back in the future.Best regards,The Management

Response from Property: Dear Guest,Thank you for your positive feedback! We're delighted you enjoyed your stay at Citadines. We appreciate your recommendation and hope to welcome you back soon.Best regards, The Management

Response from Property: Hi Guest,Thank you for sharing your experience with us. We truly appreciate your feedback as it helps us improve our service.Regarding the inconsistency in service at the front desk, we apologize for the inconsistency you encountered during your stay. We strive to maintain a high level of service at all times and will address this matter with our team to ensure a more consistent and pleasant experience for our guests.Regarding the absence of bottled water in the rooms, we've taken a proactive step towards sustainability by minimizing single-use plastics. Instead of providing bottled water, we offer refillable water stations or reusable water bottles in common areas to reduce our environmental impact. We apologize if this caused any inconvenience during your stay and appreciate your understanding as we prioritize eco-friendly practices.Your feedback is invaluable to us, and we hope to have the opportunity to better serve you in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. Thank you for choosing to stay with us.Best regards,The Management

Response from Property: Hi Wang Danni,Thank you for your feedback. We're glad you enjoyed the gym. We'll address the issues with the room cleanliness, tissue quality, and soundproofing to improve your future stays.Best regards,The Management

Response from Property: Dear guest,Thank you for the kind words! We're thrilled you enjoyed your stay with us.Best regards,The Management

Response from Property: Hi Guest,I apologize for the inconvenience you experienced. We will address this issue to ensure a better experience in the future. Thank you for your feedback.Sincerely,The Management

Response from Property: Dear Guest,Thank you so much for taking the time to leave such a positive review! We are delighted to hear that you enjoyed your solo leisure trip with us.It's wonderful to know that you found our hotel convenient and clean, and that our services met your expectations. Our team is dedicated to providing the best experience for our guests, and your kind words are truly appreciated.We hope to have the pleasure of welcoming you back in the future. Should you have any further feedback or need assistance with future bookings, please do not hesitate to contact us.Warm regards,The Management

Response from Property: Hi Mar Ng,Thank you for your kind review! We're delighted to hear you enjoyed our convenient location, friendly staff, and prompt service. We hope to welcome you back soon for another memorable stayBest regards, The Management

Response from Property: Hi ShahrirThank you for taking time to write such a lovely review on your recent stay with us. The team is truly heartened to note that you had a delightful stay with us and enjoyed our exciting island. We cannot thank you enough for your fabulous compliments on our friendly and helpful staff members. All of us truly enjoyed being of service to you and we sincerely look forward to hosting you on another faultless and enjoyable stay with us again soon!RegardsRitaOperations Manager

Response from Property: Hi Marvin B,I'm sorry to hear about your experience. We apologize for any inconvenience caused by the room change. Your feedback will be shared with the management to ensure better service in the futureWarm regards,The Management