Sky Suite Grand I'Delement Residence Genting Highlands Reviews

This is the worse stay we’ve ever experience. When we came in, we were greeted by a bad odour. We opened the toilet door and saw 3 cockroaches, the glass door was stained, overall not a good first impression. The sink was dirty and there is even a pesticide spray at the side indicating that having pest in might a normal occurrence in the room. The kettle was not even cleaned plus there was leftover water in it which was kind of disgusting. The location is good but staying there was a nightmare. There was a cockroach crawling on the bed headboard plus within the fridge cabinet. We have to think twice on where to place our luggage as it seems like the place was literally infested with cockroaches . We do not recommend booking through this operator. Safest would be via the hotel itself and this would be our last time staying in this unit. The worst stay ever on trip thus far.

Disappointed

Everything is ok, the room is ok, but the room I book only has 1 bed, but can there be 2 beds? The service is really not ok, it's like you don't want to be served so disappointed ☹️, you said there is WiFi? But when the line is not there? Asking for WiFi but not responding to chat? So sad that the service is not ok.. the view is ok, the rest is ok, only the service is not ok, if the service is ok then everything will be ok.

Terrible room, full of cockroaches! It's disgusting, there's nothing