Residence Inn Hotels in Garden Grove

Because supermarket was near, it was convenient for shopping. Great access to Angels Stadium, Orange Outlet and Disney Resort. The room was large and comfortable.

Hotel is a bit old, equipment and facilities are old! But the hotel is big enough, and it is relatively close to Disney. It is very convenient to drive by yourself, and the parking lot is huge! The suite we stayed in was not as good as it was said in the reservation. The bathroom always felt unclean and the floor was sticky! Don't compare with Chinese hatty! It's a long way! Cost-effective

Everything was good..from the multiple elevators, fitness center to the quietness of the surroundings of my room. It would of been nice to have a microwave. I had some leftover Red Robin from the night b4. Other than that no issues. I’ll be back there to stay when I’m in the area.

The room itself was nice. It was clean (besides a live bug stuck in a frame in the bathroom) and spacious—which I appreciate. That is the only reason for two stars. (The restaurant staff were polite too). The service at this hotel was the worst I’ve ever experienced: lackadaisical front desk staff, broken elevators, missing luggage carts, dirty floors in restaurant, etc. Honestly I would pay a little more and avoid this hotel.

Typical business hotel Location: On the same avenue as Disneyland, about 3.0 kilometers away, but because the floor is not high (only 7 floors), you can't see Disney's fireworks at night. But the location is excellent, across the road is Target and 7.8 restaurants, very convenient. Facilities: The hotel is very old, but recently renovated, so it looks good. The whole is the dignified temperament of a business hotel, not as casual as a resort hotel. Room: quite satisfactory, no strange smell, good bedding. It's just that the bed is a little old and there is always a creaking sound. Starbucks coffee, refrigerator, safe are standard. By the way, as a Marriott Platinum member, the hotel didn't give me an upgrade because the hotel doesn't have different room categories, but breakfast and Wi-Fi are waived. The Sheraton lounge serves a simple breakfast, drinks, fruit, and snacks such as crisps and popcorn throughout the day. A very affordable Sheraton!

The booking at Days Inn Garden Grove was most dissatisfying. I had difficulty finding the location and reached out to the hotel. The representative was extremely rude on the phone indicating there was no medical center nearby and he had a customer in front of him saying, ”you need to hold on.” Essentially, the customer who had just arrived was more important than me, who was lost on the phone. Turns out, the medical complex I was in was directly next to the Days Inn (Harbor Inn) motel. Upon arrival and check in, I realized the door was broken and wouldn't shut all the way. There was also a very strong cleaning/chemical smell that was truly overpowering. It smelled like a strong carpet powder had been spread all over the room. Lastly, there was very little water pressure and the towels were all very tiny, as if for small children. With these items in mind, and with the ironing board propped up under the handle of the door for safety, I attempted to sleep and checked out in the morning, an early checkout from my 4 night scheduled stay. The manager was unavailable and the same representative told me the manager would call me regarding a refund for the early check out. I had checked in around 9pm and checked out before 9am the next day. I was charged a full 4 nights' stay PLUS a deposit and never heard back from the manager. I had to send an email through the app and received a short response of ”Hi, we are sorry to let you know but the reservation was non refundable and non cancellation anytime.” I called back and asked to speak to the manager and was told by a representative that because I was offered another room, I cannot receive a refund. I left my phone number again and emailed again asking that a manager call to speak with me directly. I have not received a call. I was, in fact, offered another room. However, I was not offered quality/caring service, I had a room that wreaked, I barely slept because I felt unsafe (the screws were literally falling out of the door lock), and the shower essentially didn't work. I showed the representative videos and pictures of all of these things. I assure you he did not care and did not seem surprised. What was the likelihood that another room would be better? And the fact that a manager will not speak to me speaks volumes. I would highly recommend that you seek another place to stay. Best wishes to all for safe travels and a stay that affords you simple comforts like a working door and shower.

I had a question before I checked in, I messaged the hotel in the Hilton honor app. I received a prompt and courteous response from Jenelle. When I checked in the hotel Jenelle was at the front desk and remembered me & my message, she Also went out of her way to accommodate me with my special needs. Shortly after checking in Bevz checks in on me and make sure everything‘s OK. When I left and came back Bevz still remembered what I needed before I did. These two amazing employees are just the type that I would want to be the face of my business. I stay in many hotels and rarely do I see this type of service.

Wonderful place to relax with your kids. They have so many activities that keep the kids busy even when not in the water park. The stay can be a little pricey but, trip helped make the cost a little lower with only having to pay the added resort fee of 29 a day. We saved about $200 dollars plus by using trip.com for our stay.

Nice place to stay but had an issue with parking. I have an accessible plate and parking was 20 feet from the door..and I parked myself. Then got a 30$ a day valet parking bill on my final bill. She. I arrived the valet guy said I wouldn’t be charged…anyway I’m a Hilton honors member and have also let them know I won’t be staying at a Hilton brand any time soon. And I travel every weekend in the winter for sports. Oh well…