Guest User
September 23, 2023
We were part of a group of 150, attending a special conference. The Hotel was fully capable of handling such a group and did it well. The high rating is more because of its amenities and capabilities as a business hotel than the quality of its services. The accent is more on quantity than quality. Our room was quite adequate; it was comfortable and sufficient in every way. It was not air-conditioned, something we did not know. The hotel refused to switch our room; there are large sections of the hotel that ARE air-conditioned. This, during a particularly hot summer in Germany, during a very warm early September week. The unwillingness to change, even with an additional fee, soured us. We requested a fan; it didn’t come until we asked AGAIN, two days later. Counterpoint to the mediocrity: outstanding breakfasts, full of variety, especially in breads and coffees. This was a high point of each day. Bottom line: good hotel for conferences and business but not for those who who prefer emphasis on service and quality. For this, choose one of Fulda’s lovely pensions or small boutique hotels. There, you’ll have your down quilts and pillows, wonderful breakfasts and coffee - and full attention of the owners.