Guest User
November 13, 2023
How did the bad review come about? Because my wife had to take an exam on November 12th, I checked into this hotel on November 11th. Unexpectedly, this was the beginning of a nightmare.
The so-called king bed room we booked was actually made up of two 1.2-meter beds spliced together. The air conditioner in the room made a strange "beep" sound. I asked the front desk to send someone to deal with it. A man came and started to stir around a few times. I figured out what happened and said I would report it to the maintenance technician. What does this have to do with me? How you maintain this air conditioner is your own business. Can you fix it as soon as you respond? Really speechless! At that time, I asked what should I do if the sound kept happening or happened at 3 o'clock in the middle of the night. The man promised that if it happened again, he could change rooms, no matter how late it was, and then left.
Sure enough, not long after, the air conditioner made a disgusting beep sound again. I called the front desk again, and this time a woman came. Then the wonderful thing came. I asked to change rooms again, and she actually said she wanted evidence. , please, it’s past 11 o’clock, and the same thing has to be repeated again. It’s so speechless. They also said that if we want to change rooms, we have to pay extra. Didn’t your male colleague tell you? What evidence? She said that her male colleague had already got off work. When I asked me to turn on the air conditioner again, I told her that she would come to record the so-called evidence. I got angry when I heard that the air conditioner rang from time to time. The first man at the front desk had already confirmed this when he came. Do you want to repeat it? I was dizzy. The man at the front desk deceived me because he wanted to get off work. Later, I repeatedly asked to change rooms. If you want to get proof of the air conditioner, you can stay here and get it yourself. There is no need for me to waste time with you here. After more than half an hour, stalemate,
I changed to a duplex double bed room on the 4th floor. The smell was even more disgusting. It smelled like stinky glue. Mosquitoes flew all over the room when I opened the window. I couldn't breathe when I closed the window. I spent 44 nights on the 4th floor. I thought I could just endure it, but it turned out. In this way, our family had a sleepless night and delayed the exam the next day.
In such a large hotel, the employees have no explanation at all about when they should get off work. They give various excuses, problems with the room are not dealt with immediately and properly, and customers are asked to pay extra to change rooms. I don’t know what the manager is thinking.
I chose to endure the change to Room 44 silently, with my wife and son, but ended up smelling the glue all night long. Go smell it for yourselves, the smell of Room 44 on the second floor!
I am extremely speechless and hope it will close down soon...
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