DoubleTree by Hilton Hotel Fayetteville

Good cool

We needed the hotel to sleep for a night. We were able to book last minute. It was clean and we were able to check in later than expected. Help was prompt and the staff was helpful. I would book again should the need arise.

We made a reservation that was clearly for a wheelchair accessible room with a roll in shower and that is what we paid for. I arrived and it’s a regular room. I asked the front desk and was basically informed I was not going to get the room I reserved despite their system showing it. They had non caring attitudes as if I was in the wrong by expecting what I reserved over a week ago. These people the hotel had my phone number and COULD have called me to tell me they could not accommodate me despite the reservation, and fairly refunded me which was the RIGHT and FAIR thing to do. Instead they wait till I showed up to tell me. On top of all of that, I prepaid for my stay and NO HOTEL I HAVE EVER STAYED AT DID THIS TO ME - so, I figured it was safe to do a no refundable stay. I regret that now. I paid $281 for two nights for me not to even be able to take a shower SAFELY. The front desk ladies had no care about it because they obviously are not wheelchair bound and likely have no clue nor care about people in that situation. Then they charged me $250 as a refundable deposit. I will NEVER stay here again. We stayed here 15 years ago on our wedding night and came back to stay at the same hotel to celebrate our anniversary. The trip and the occasion was ruined because of this. This hotel is fortunate that I didn’t get hurt in that bathroom trying to bathe in a non accessible setting.

They advised something different than what they provided! Service was slow and not up to Hilton standards.

The curtain was dirty. the other had a tear in it. It was a little noisy in the hallway.

This is a decent hotel with a very friendly staff but the location of it-- while it's amongst a bunch of other hotels-- offers absolutely zero activities around it. There is one restaurant which is lame. I also thought it came with breakfast because it was more expensive than the other hotels around. I was wrong. Given these circumstances I would not recommend staying here.

Very fine hotel, warm chocolate chip cookies at the desk, comfortable beds and rooms. Only problem was the heat. The thermostat not working. Suggestion from staff on duty did not help.

Quiet area that is across the street from a old country diner. Very clean and friendly helpful staff members.

Customer service very accommodating and nice. I got here an hour b4 check in and they had the room available and gave me access early. Not many hotels even check. I’ve stayed here on several occasions, they have fresh warm cookies as a welcome which my husband loves.