SureStay Plus Hotel by Best Western Elizabeth City Reviews

The staff had a nasty attitude they charge your card without telling you the room had roaches

Awful. The area is sad. The hotel was dirty! I had to get a new room. The condition was dreadful.

I spent one night here, as I was in town for a funeral. I'll be honest, this hotel is very tired. The photos online are very flattering and not especially reprsentative of what it actually looks like or the kind of sketchy area in which it is located. The people at the front desk were very friendly, however it took a long time to get us checked in for some reason. I had 2 rooms, one regular king for myself, and one accessible king for my parents. My room was fine. It was decently clean. The sheets were clean and bed was comfortable. The pillows were very small, but being alone at least I had all 4 to myself. Some of the towels looked dingy and yellow. My parents' room was musty smelling and the mattress had a dip in the middle, though they said they slept fine. My room smelled strongly of vanilla, which I assume was from some kind of air freshener. The air conditioner was extremely loud. We were on the first floor, and the closest ice maker was on the 2nd floor (there was one on the first floor, but was not working). The elevator was kind of rickety and dark. The breakfast was very underwhelming- some kind of very strange chopped up eggs (?) and some overcooked sausage links, a waffle maker, white bread and a few bagels, cereal, mini muffins, and 3 bananas. The coffee was decent. It was fine for a night, but I will not return to this location.

The service was quick and amazing. The people that worked there were very friendly. The deck had a smell like a smoking smell inside the building and the elevator always had a scent to it . I never had the chance to taste their breakfast.

I have stayed at this location just recently, as well as on several other occasions. The staff is super friendly and accommodating! One of the amenities is having Wi-Fi; however, none of the devices were connecting to the Internet. It was also noted that other individuals, including myself, had to utilize their hotspot on their phone. The rooms were cleanly and staff was quick to get me fresh towels when needed. The rooms could use some upgrades such as new shower curtain rods has mine was broken and the curtain would favor one side, so the water would go on the floor. A new desk phone would be nice, too, as that was broken as well. One of the other amenities is a breakfast in the morning, which I did not partake in. Other than that, I would definitely stay there again! 

I actually really liked it, the bed was comfortable & clean, the bathroom was nice, the staff was friendly and the price was amazing for 3 nights.

Staff was excellent helped us with anything we needed and never felt as if we were “bothering” them

The hotel is clean and I'm glad it's non smoking. They had a sign that they had cocoa, but they didn't have any. I got locked out of my room a couple of times, but the front clerk helped me. I liked the fitness center, except one of the machines didn't work. The walls are kind of thin. I could hear the couple in the next room **********.

Clean and friendly staff

The property was nothing like the pictures presented online. The hotrl had a stinch and it was dsted. The towels were VERY dingy and the heat wssn't working properly... Smh

This hotel is okay. I thought this was a newer hotel building. Everything in the room was clean, but old. feels like a cheap motel . the coffee was not good. towels are clean but really old.

Front lobby staff more worried about playing with their cellphone then check-in and check-out. Roaches in room, halls smelled like smoke, nicotine runs on walls and television. The shower head was clogged and dirty, low water pressure, and slippery floor. Elevators were very dark(damaged lighting) making them feel cramped. Majority of tenants were traveling workers and floors were typically muddy.

The service was amazing. We had an issue with a shower curtain rod that was broken . We went to the front desk Danielle immediately changed our room. My husband needs a fan to sleep went talk to Danielle she let him borrow her personal fan. Danielle was so awesome and accommodating. The hotel was clean breakfast was good with fresh coffee. No complaints.

The first room we were put in smelled heavily of cigarette smoke, especially in the bathroom. The carpet was dirty and dusty. There was food from a previous occupant between the bed and night stand. The pillow cases were visibly dirty. The fridge was not cold. When we complained, the front desk receptionist moved us and asked “did yall mess up the bed?” as if she was planning to put some other guest in that room. The next room we got was better but still had issues. Fridge was not cold and the shower head was disgusting. The sheets were stained. The other staff were friendly and were glad to help when we needed something.