Kick Ass Greyfriars - Adults Only - Hostel

Kick Ass Greyfriars - Adults Only - Hostel Reviews

Kick Ass Greyfriars - Adults Only - Hostel

37-39 Cowgate, Edinburgh, United KingdomView Hotel Details
Kick Ass Greyfriars - Adults Only - Hostel
Kick Ass Greyfriars - Adults Only - HostelKick Ass Greyfriars - Adults Only - HostelKick Ass Greyfriars - Adults Only - Hostel
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Kick Ass Greyfriars - Adults Only - Hostel Guest Reviews

3.9/5
Good
75 review
Verified reviews
Location4.0
Amenities3.9
Service3.9
Cleanliness3.9
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All Reviews(75)
Positive reviews(55)
Reviews with photos/video(4)
Negative reviews(20)
Guest User
One Bed in A Dorm Room for 10 People
Stayed in May 2023
Solo travellers
13 review
4.2/5
Very Good
Posted on May 14, 2023
the hotel has a good location, all major sights are around. the room is neat and has separated shared bathroom. The only drawback is that it may be a little noisy outside during nights.
Ana
One Bed in A Dorm Room for 6 People
Stayed in May 2023
Solo travellers
1 review
4.5/5
Great
Posted on May 3, 2023
The place is really cool, clean and all staffs are amazing :)
Anonymous User
One Bed in A Dorm Room for 10 People
Stayed in Jun 2023
Solo travellers
14 review
4.0/5
Very Good
Posted on Jul 30, 2023
I didn’t love my stay here, even though everything was clean and the staff were lovely. I stayed in a 12 bed mixed dorm, with a very very slow to close squeaky door. With the usual people coming and going throughout the night, this made for a few really terrible nights of sleep. I mentioned it to reception who seemed like it was out of their hands to fix- pack earplugs for your stay here! Otherwise no issues at all, and very well located.
Guest User
One Bed in A Dorm Room for 6 People
Stayed in Jun 2023
Solo travellers
4 review
3.0/5
Posted on Jun 10, 2023
Not too bad. Toilets could’ve been better cleaned. It can get noisy, especially if you’re on the window side.
zhu Mengfei
One Bed in A Dorm Room for 4 People
Stayed in Mar 2023
Solo travellers
1 review
5.0/5
Outstanding
Posted on Mar 25, 2023
Friendly staff, clean hostel and great location, I have enjoyed my stay there.
Guest User
One Bed in A Dorm Room for 6 People
Stayed in Aug 2023
Solo travellers
8 review
4.5/5
Great
Posted on Nov 19, 2023
Nice stay in Edinburgh
Guest User
Stayed in Mar 2024
Solo travellers
0 review
1.0/5
Posted on Mar 1, 2024
This hostel while centrally located is Absolutley terrible if you plan on sleeping at any point of your trip . There is a bright light turned on that cannot be turned off , there is no air conditioning and all the windows allow for extreme noise to come through at all hours od the night .not to mention the beds are terribly uncomfortable . I would not stay here again
Response from Property: Dear Thomas, Thank you for your honest feedback. We understand that a quiet and comfortable environment is important to many guests, and we are sorry to hear that this was not the experience you had with us. At Greyfriars, we strive to provide a friendly and welcoming atmosphere for our guests. While it is unfortunate that you didn't enjoy your stay, we hope you will give us another chance in the future. Kind regards, Kick Ass Crew
Guest User
Stayed in May 2024
Friends
0 review
1.0/5
Posted on May 21, 2024
Checked in on Sunday 19th and the woman on the desk had the most stinking attitude. Seemed like we were bothering her by checking into our room. The rooms were very spacious however i would maybe suggest some curtains for the bed for a bit more privacy. The doors for the rooms were very loud and kept waking me up when people were leaving the rooms. the location is great but for the actual price of the room i don’t think it’s worth it.
Guest User
Stayed in May 2024
Friends
0 review
5.0/5
Outstanding
Posted on May 19, 2024
Great hostel with good facilities and friendly staff. The rooms are nice with plenty of space (make sure you remember to bring a lock) and comfy beds. The shower and toilet facilities are great and well looked after by staff. The bar downstairs did good food and drinks with a discount for people staying at the hostel. Breakfast is a simple continental with cereal and toast but it got the job done.
Sydney D
Stayed in Mar 2024
Solo travellers
5.0/5
Outstanding
Posted on Mar 26, 2024
I was up in Edinburgh over the st paddies weekend and this has to be one of the best hostels I have stayed at, staff were very helpful and the rooms comfortable and spacious. I was in a 6 person mixed gender room and it's was lovely the shower and toilet facilities are very good. Would highly recommend
Response from Property: Hi Sydney, thank you for your positive review! We are delighted to hear that you had a great St Paddies weekend while staying with us. It's fantastic to know that you found our staff helpful and the rooms comfortable and spacious. We take pride in providing excellent facilities, including shower and toilet amenities. Your recommendation means a lot to us. We hope to welcome you back in the future. Best wishes, Ilse @ Kick Ass
Guest User
Stayed in Mar 2024
Other
0 review
1.0/5
Posted on Mar 1, 2024
The WORST place to eat in Edinburg We asked for potato fries and sweet potato fries and were extremly salted . The burger was okay but it’s really small . the service it’s BAD. The worst part : They charge you 20% of tippin and you have to go to ask for you order .
Response from Property: Dear Laurie, We appreciate you taking the time to share your feedback with us. We're truly sorry to hear about your less-than-satisfactory experience at our restaurant. Regarding the service, we sincerely apologize for any lapses in communication or promptness. Your feedback is valuable, and we will address these issues with our staff to ensure improvements are made to provide a better overall dining experience for our guests. We appreciate your honesty, and we will review our policies to ensure they align with our guests' expectations and we thank you for bringing these concerns to our attention. We hope you will consider giving us another chance to serve you and provide the excellent dining experience that we strive for. Best regards, Alberto@Kickass
Guest User
Stayed in Mar 2024
Friends
0 review
1.0/5
Posted on Mar 1, 2024
The saying “looks can be deceiving” comes to mind with this place. I booked a private 4 bed room, for 3 of us who were travelling together for 2 nights. Bedrooms are fairly basic, the lockers are small enough to fit a day bag in but main luggage had to be left out in the room. There’s no communal furniture to be used, just a bed and locker each with the smallest side shelf which only fits a phone on. The receptionist who checked us in charged us £10.50 for 3 towels which should have been free with a private room (this has since been refunded) and she forgot to give us breakfast tickets. Breakfast was misleading. You aren’t told it’s continental when booking and consists of sliced bread, ham, cheese, cornflakes, apples and oranges. Greyfriars hostel doesn’t have the option of paying for a cooked breakfast, that’s only at the Grassmarket hostel. There’s also no communal kitchen available to use at Greyfriars. There’s one at the Grassmarket hostel but only for people staying there to use. Customers staying at Greyfriars receive 10% discount on bar food to make up for this - totally misleading and not acceptable for people traveling on a budget. The bathrooms were the worst - toilet plumbing sucks and doesn’t flush properly. The showers are beyond tiny, with just a button you press which gives you lukewarm water for 10 seconds at a time and there’s no privacy to get in/out or to change. You open the shower glass door straight into the main bathroom. On our floor there was one female bathroom with 2 toilets and 2 showers in and all the other bathrooms were shared sexes - ladies keep that in mind as you get changed/shower in a room that offers no privacy. Showers also flood over the floors and into the toilet stalls. My main disappointment with this place was the management staff. Whilst 2 of us were napping in our “private” room in the late afternoon, 2 men walked in to start measuring the windows for new blinds. They didn’t even have the courtesy to give us notice or ask our permission to come in the room. Just unlocked the door and made their way in, taking us completely by surprise. If we had paid for only beds in a shared dormitory I would have understood strangers coming and going, but when you pay for a whole private room, this should be PRIVATE. After they left, I made my way down to reception to complain to the on site manager at the time (who turned out to be one of the men who let himself into our room) only to have him raise his voice at me in front of a bar full of customers, arguing that “they did knock” before quickly entering with their own key pass. He was completely unprofessional and couldn’t guarantee we wouldn’t be disturbed again during our stay and that our room like any other was not private and could/would be accessed at any time. On our last morning, a member of staff again walked into our room at 7:30am disturbing our third party member who was still in bed. We have stayed at 2 other hostels on previous visits t
Response from Property: Dear Becky, Thank you for taking the time to share your feedback about your stay at KickAss Greyfriars. We understand how important privacy is and that it can be disappointing when expectations are not met. At Greyfriars, we strive to make sure our guests have a comfortable and enjoyable experience and appreciate your bringing this issue to our attention. We also apologize for any disruption caused during your stay due to maintenance or other work being done in guest rooms. This should probably indeed have been handled differently. The comfort and security of our guests are very important to us, and we regret any concern our actions may have caused. While we are unable to offer a communal kitchen on location, we do offer a 10% discount on bar food as an alternative option for our guests staying at Greyfriars as well as a kettle and microwave for guests to use. Otherwise, the kitchen at KickAss Grassmarket is free to use for guests staying at both KickAss Greyfriars and Grassmarket. We appreciate all of the feedback and constructive criticism you've provided us with, as it helps us constantly improve our services. We hope that you will come back and give us another chance in the future. Best regards, KickAss Crew
Guest User
Stayed in Mar 2024
Other
0 review
4.0/5
Very Good
Posted on Mar 1, 2024
We were in need of a budget friendly place to stay the night and endet up booking a twin room in the hostel. The room was furnitured functionaly with a bunk bed, a bit of storage area, a table and chair, a huuuge mirror and even a foehn. The room itself as well es the shared bathroom on our floor and downstairs next to the café / bar were well cleaned. We had dinner at the bar and went back the other morning for the included breakfast. The chicken wings and the dirty fried were amazing and reasonably priced, breakfast was pretty basic, but absoluteley fine, minding the fact how cheap it was. The majority of the staff was friendly and supportiv, only one encounter was slightly unpleasant, bcs we arrived a bit early. We knew we couldnt check in at that time, obviousley, but being dispatched with the word ´Check in at two!´was just rude, as we were hoping to be able to just leave the luggage there for a bit as offered on the website. Being the hoste, that´s something you can just offer while reminding your guests of the check in times... There is also one matter about the beds. It was all fine for a night, but they have very thin matresses and make sounds whenever somebody moves. Not rly comfortable tbh, but again: fine for a night or two in a twin room, don´t want to think about the noise in a dorm.Some earplugs solved the problem.
Response from Property: Dear Kerstin, Thank you so much for taking the time to share your feedback with us! We're delighted to hear that you had a positive experience at Kickass Hostels. Your kind words motivate us to continue providing exceptional service and creating memorable stays for our guests. We appreciate your support and hope to welcome you back to Kickass Hostels in the future. If there's anything specific you enjoyed during your stay or any suggestions you have for improvement, please feel free to let us know. Warm regards, Alberto
Mariakeeling
Stayed in Feb 2024
Solo travellers
5.0/5
Outstanding
Posted on Feb 25, 2024
One of the nicest hostels I’ve stayed In from the cute chill out areas to the central location except it can be quite noisy at night as it’s on a busy street of bars. All the staff were so helpful and friendly and went above and beyond to help me enjoy my time in Edinburgh. They let me store my bags there all night even after I’d checked out and still use all the facilities which was amazing. All the bar staff especially Alex were so lovely and really made me feel at home which made my trip as I was travelling alone. The cocktails were 10/10 and the staff were too. I will definitely return to this hostel when I’m back in Edinburgh!
Response from Property: Dear Maria, Thank you so much for your kind review of your recent stay with us at Kick Ass Greyfriars. We are delighted to hear that you found our hostel to be one of the nicest you have stayed in, and that you enjoyed our cute chill out areas and central location. We are especially pleased to hear that our staff were helpful and friendly. It is always our goal to make our guests feel at home and we are thrilled that you felt this way, especially when travelling alone. We will be sure to pass along your compliments to Alex and the rest of our bar staff. Thank you for mentioning our cocktails, we are glad you enjoyed them. We appreciate your feedback and hope to welcome you back to Kick Ass Greyfriars in the future. Best regards, Ilse @ Kick Ass Hostels
Guest User
Stayed in Jul 2023
Friends
0 review
5.0/5
Outstanding
Posted on Jul 17, 2023
The hostel has a great location in the heart of the old Town of Edinburgh, be aware of the noises of the city . The rooms are clean and tidy and so are the batrooms. Staff is friendly and welcoming. Breakfast is okay for the price. They have great drink options but very little quiet spaces to just unwind. I would definitely recommend this hostel for any student looking for a cheap good quality hostel
Response from Property: Hi there, Thank you for your review of our hostel! We are delighted you enjoyed your stay and hope to see you again very soon :) Sincerely, KA Crew