Mazin S.
September 26, 2023
This hotel doesn’t understand the word service. After a seven hour we had to do self check-in, carry our 2 suitcases and 2 carryons without offering any assistance, despite the presence of two healthy young men, because they simply didn’t offer this service. No laundry service. All channels in TV were German except for two. There was no phone in room. Aside from the safety issue, each time you need something you need to go down to the reception.The saff were nice but clearly lacked proper training. One staff said no to a question in which her colleague corrected her. The room looks like university dormitory but with a private bathroom. Breakfast was a minimum requirement so I was glad I didn’t pay for it. Dispite all this, they managed to put what every hotel gust needs “ a Marvin speaker” not one but yes, two in a room 3 by 4 meters room.
Despite staying in thousands of hotels this was one of the worst. Despite using the 4 stars in ******* filter somehow this hotel fell through the cracks.