Stayed here as part of a boys trip to Dusseldorf, Cologne and Dortmund. Staff were all very friendly and approachable. Rooms were spacious and cleaned every day. Hotel's not too far from the mainline railway station. Only drawback was, there is a small bar in reception but we still made use of it on our return at night. We booked online and paid on arrival. There was an issue with the card machine only accepting certain bank cards. For example : wouldn't accept my Barclaycard ( contacted Barclays and their system showed no attempted transactions ) but DID accept my RBS credit card. Luckily I had more than one card with me ( don't take AMEX with you either as only Mastercard and Visa accepted). Other than that, an enjoyable stay.