They will try to put you in a dirty room. Then say oh well idk what we gonna do bc we are booked (I booked my stay in September for December so…) Then have you wait another hour, when you already tired from driving hours, for a clean room that doesn’t have half the things in the room working right (lamp broke, clock broke, phone broke, heater making rattling noises, no grips in shower so you could slip and fall). Said to only have one person working that night 5pm to check people in and deal with issues. Come on now, get it together. Then get random charges on your card so watch your statements. Then not want to call you back to fix the problem. Rather stay a couple miles further from gas south for concerts than in walking distance at that over rated place. Had better stay at best western a couple miles down the road!