The Winnock Hotel

The hotel needs some serious improvements. The accessibility statement needs clearer and more detailed information, in particular explaining that rooms classed as ground floor rooms are not necessarily indoors. The reservation team need to be better trained in being aware of accessible needs. Neither in response to my email enquiry, nor in my telephone conversation when booking were facilities clearly explained. Our 'ground floor' room was outside down the road. The ramp down to the road had cracked and broken slabs, very difficult, and dangerous, to manage with a wheelchair (see photograph). The room was accessible only by crossing an area of small blocks/cobbles, many of which had lost their cement infill (see photograph). Crossing these was incredibly difficult, taking great care not to allow the wheels of the wheelchair to get stuck in the gaps There was then a large step into the building The room was small but adequate, with a tiny bathroom. After we entered an awful, extremely loud whine suddenly emanated from the bathroom ceiling (see video). Clearly some serious plumbing work needs to be carried out. The wifi signal in this room was extremely poor. The awful, lumpy mattress really needs replacing The wonderful reception staff changed us the next day to a much larger and more comfortable room. This had a full wifi signal. (We were prepared to forfeit what we had paid and look for alternative accomodation for the weekend). However, this is the first hotel we've ever used with no seat in the shower of what was meant to be accessible. Even a plastic seat, if not a fixed seat as is usually provided, would be better than none. I'm sure it is not good to attempt to shower sitting in a wheelchair, which would then still be wet after dressing. To reach the restaurant there was only one route, through a warren if corridors and finally through the Capercaille Hall - which provided meals for the coach parties. Here tables were set without a gap through for wheelchairs so each evening meal and each breakfast time two guests at two tables were disturbed during their meal to allow us through. A little thought by management could have easily prevented this. Meals were made up of a small choice of home cooked food which we enjoyed. However, be warned portions were very large ! I drank pints of the house bitter with my meals which was excellent - and certainly very reasonably priced. All the staff throughout the hotel were simply wonderful. They offered help in every way they could - particularly the two staff on reception when we arrived. All of them were so friendly, clearly enjoying their job. Concluding, we chose the hotel because of the description - providing ground floor rooms and two accessible rooms. This description really does need changing. We had also read details of their Christmas break which looked excellent and were hoping to book. Needless to say we will not be returning. The hotel is not suitable for anyone with limited mobility,

Another visit to this lovely hotel, stayed here now Five times Lovely clean room, huge bath towels and lovely hot shower Food as always fantastic, beutifully cooked and served..Every staff member helpful and happy.Michellia lovely person, asset to the hotel I am sure I will stay here again.

Stayed at Winnock Hotel while on coach tour from Aberdeen. Had a wonderful time, with food and entertainment exceptional. Rooms were comfortable and staff all friendly and efficient. We would like to give a special mention to Michaela Morgan, who, as well as being efficient, had a great sense of humour, and we enjoyed the nightly banter at the dinner table. We would thoroughly recommend this hotel. Isobel and Dave Mackie

ANOTHER Great trip away to the Winnock!! .. from entering this hotel to leaving was very straightforward. reception staff cheery and very welcoming as was all the cleaning staff we met in the passing. my husband and I booked into the Winnock Hotel on Friday 29th March until 1st April for Easter weekend . We booked a deluxe room which has a balcony ..(room 88)...room spotless with fluffy white towels and toiletries and ample tea tray. breakfast was fantastic ..plenty of choice regarding cereals,fresh orange,apple juice,meats,cheeses ,porridge and pastries and full cooked breakfast(sausage, potato scone,tomato,mushrooms,black pudding,haggis,bacon with a choice off eggs, toast & tea/coffee. we have been to the winnock hotel many many times over the years and will continue to come here( we also enjoy getting out and about walking)..it's just our wee happy place..love it 🙏🏽🙌🏽

Check in was 3pm. We chanced our arm about 2.20pm and got quite a stern response from reception 😔 Returned at 3pm and got a much more cheery member of staff 😃 Clean and cosy hotel. Twin room was well set-up with tv, beds, bath/shower, tea/coffee making facilities etc. This place was very, very cheap and for the price we shouldn’t expect much. The downsides of the room were very soft mattresses and a bit of an outdated bathroom. That said, more than value for money. Very well priced 3 course meal in Merlin’s restaurant. Food came out quickly and service was friendly. Would recommend.

Booked an overnight stay as not too far and familier with Drymen. Lovely hotel and we were allocated huge comfortable room with balcony, would be great on a summer evening to sit out. Huge comfy bed and fab shower. We chose to have breakfast in local cafe as I had forgot to include, so can't comment on food. Highly recommend.

Brilliant atmosphere the hotel was clean and tidy the staff were great the winnock is in a great location I would highly recommend this hotel to other travellers we did not order food as was going out that night to another restaurant 😀 but would definitely 😀 return

lovely hotel had a great time with Elfyn Thomas tours enjoyed my time ther lovely Drymen was nice as well and every body were very friendly. Staff at the hotel were very good had a good time sunday night quiz and bingo good fun also the gentleman playing the bagpipes and the haggis very nice never tasted it before coming from Wales