Verified traveler
January 6, 2024
Had a king suite which looked very nice online but got to the hotel and lobby full of people hanging out. Walking by all of the rooms to ours, walls were stained, room doors ajar and filthy, bags of garbage in doorway entrances. Our room was clean other than it needed vacuuming. No bedding for pull out sofa bed nor blanket for the thinly covered king bed and it was freezing cold in the room. Turned heat up to 77 but only blew cold air. It was late and I didn’t feel safe and didn’t want to go to front desk or have anyone come to the room so we slept in warm clothes and got out early am. The breakfast area was clean and food decent and staff didn’t apologize for lack of heat but said they’d look into it. Everyone we saw other than staff were likely illegal immigrants being housed there. Speaking in other languages and some in pj bottoms and slippers. Lady refilling food items very nice. Oddly wished us to stay safe rather than have a nice day. Wouldn’t recommend.