Bernina Bed and Breakfast

I feel compelled to share my extremely disappointing experience at the Bernina Hotel in Davos. My friends and I had made a reservation well in advance for a ski weekend, specifically for 10 people through Booking. To ensure everything was in order, we even called to confirm the reservation shortly before our arrival. Little did we know what awaited us. On the day of our arrival, the hotel staff seemed completely unaware of our reservation when the first couple arrived. They acted as if they had no knowledge of our booking. After a prolonged wait, only one couple was given a room, while the remaining eight guests were left without accommodation. It was truly shocking and frustrating. Despite having confirmation and proof of our reservation, the hotel claimed they couldn't find it or confirm it, even though we had spoken to them on the phone. We were left with no choice but to hastily find alternative accommodations, which ended up being more expensive. The communication with the hotel manager, Mario, was absolutely abysmal. He initially promised to find us another suitable arrangement, but ultimately failed to deliver on his word. To make matters worse, we were also promised a reimbursement for the additional costs we incurred, but to this day, we have received no response to our emails, let alone any compensation. I cannot stress enough: Stay away from this hotel. Even awarding it a single star would be overly generous. The experience we had was beyond disappointing, and I urge anyone considering staying at the Bernina Hotel in Davos to reconsider their choice.