The Harrowgate Hill Lodge

Very easy to park and the staff are friendly and helpful. Facilities are comfortable but my only quibble is, despite No Smoking notices everywhere, there was a smell of stale smoke and the fire alarm was set off 4 times. Also i have stayed several times over the last 2 years and the lift is always out of order.

This is a basic hotel …… you get what you pay for ….. it is what is ….. bit dated ….and they need to get the lift working ….. 😄

When I got to my room there was no toilet roll or tea coffee & sugar. Thankfully took my own.

No hot water in shower so had to be moved to another room that wasn’t as clean so a bit disappointed. Beds were comfortable and parking was easy.

Staff were polite & attentive. Property was shabby lift wasn’t working. Carpets threadbare. Cigarette burn marks on carpet. Bed was squeaky & uncomfortable.Room was dingy poor lighting.

Firstly we would use the Hotel Again. It was adequate and priced reasonably. Sadly during most of the night there was heavy traffic, which meant it was difficult to get to sleep.

Great hotel in terms of cleanliness and price. Location is great as a base for motorcycling around Northumberland and Durham areas. Great food next door. No breakfast facilities.

I wish I’d read more reviews before booking this hotel, but we were limited for choice due to time constraints and having a dog with us. Apparently the lift hasn’t worked for years - and we were given a room on the third floor. The window of our room only opened a crack, barely letting in any (badly needed) fresh air. The room was very tired and the carpet badly stained. Whoever had painted the bathroom had glossed over the doorframe AND the tiles. It looked like a blind man had been tasked with the job and then not given enough time to complete it. The hot water in the bathroom was just about tepid if you let it run for long enough. Some of the hotel residents seem to be living there permanently, and we saw at least two women hanging around the lobby in their pyjamas/dressing gowns in the middle of the afternoon. We went to the pub next door for an evening meal. When we came back a woman was standing outside the hotel having a heated argument on her phone. When my husband went out 2 hours later to walk the dog she was till there, sobbing into her mobile. On the morning we left two staff were frantically knocking on someone’s door and asking if they were ok. Is this a hotel or a half-way house? I woke up on the middle of the night and the smell of tobacco smoke was so strong in our room that I had to check the hallways to ensure there was no fire. On the plus side, the staff were lovely and very helpful.

Worst place we’ve ever stayed. Tatty, dated, very rough, poorly cleaned, poorly decorated, generally very low quality hotel. Rock hard bed, would have been more comfy on the floor, if the floor was hygienically safe to do so! Room on the top floor and lift permanently out of order and blocked off - difficult for wife with spinal injury. Recommend you avoid this place until they invest some money in it.