The staff was pleasant; however, I called ahead to see if I could check in an hour early and was denied. The place was not filled to capacity and there was no reason to make me wait until 3pm. I was made to wait when they were clearly not filled to capacity. I also did not like the room either as it was for handicapped individuals so the shower was cramped with a bench inside. Water was shooting out the side of the sink faucet too. I will say the breakfast was good with waffles, bacon, and eggs.