katherine
December 4, 2023
This property did something other properties don’t do, and it was amazing to see true customer service come back to life in a world where it seems to be a dying trait.
About 10 min after I checked in, the front desk called and asked me if the room was to my standards. It definitely was, however the walls are quite thin and I could hear the people's conversation in the room next to me. I asked if there was a room where they could move me that wasn’t occupied. The front desk not only switched my room, she brought my new keys to me!! Most hotels would require you to go to the front desk to retrieve them. I was very impressed by this! Also, the bed and pillows were very comfortable. The breakfast was pretty good too.
The icing on the cake was when I asked If I could get late check out and to my surprise, it was 1:30p! I will definitely be staying here again.