We needed to request room cleaning and when they came the bathroom sink was never washed. The towels were replaced sometimes. They regularly made the beds. Went to the pool one day and it was murky and had to request maintenance. TV was outdated and could not get CBS. The hot tubs jets would function intermittantly. Ping pong paddles needed to be replaced. Even though there are all these faults, we had a great time. Skiing in and out of the hotel, ski valet was super, transportation to town was great, restaurants at the hotel were good, arcade was fun.