Sandman Hotel Cranbrook

Ended up sick because the window where so old and draftey, the heater couldn’t keep the room warm, in -20 weather , do not recommend staying their , as it had the worlds smallest bathroom ,

They did not tell us at booking that the pool was out ot service...was the reason we chose it

For the price we paid for the room, with taxes included *200 dollars , would at least be nice to have breakfast included! On top of that, the building inside looked like it will collapse any minute!! Quite disappointed , as pictures online made it look so "nice"..

Hotel was older, smaller rooms and bathrooms, staircase slants a lot plus no elevator so make sure to request a main floor room if you need any kind of accessibility accommodations. The bathroom tap leaked and the toilet did not always flush. Pool was closed, sounds like it has been for months with no intent to reopen, should be taken off the website as an amenity. We checked the website before booking and it was not clear that the pool was closed or we would have booked elsewhere, very disappointing for a week long family vacation. The room cleaning is set up by request only, but when you place the placard on your door you just get fresh towels, extra soaps and empty garbages. Can be challenging for a week long vacation with kids when trying to also keep floors clean and beds remade regularly. Also, the internet is intermittent and cuts out regularly. The staff seemed nice and friendly but we did get a snarky note left when we tried to have some dirty dishes cleared away without putting the cleaning request on the door.

The hotel is dated,however it was exceptionally clean in all areas of the room. Front end staff were friendly and helpful in answering my questions. Thank you for a very nice stay.

Booked with this property for the pool just to arrive and its closed for repair. No where before check-in was this info avalible. Went to have a bath and it was covered in hair. Everything else was lovely. Very disappointing and over priced with no pool. I will say we drove across the country and every tub had hair.

The front staff was nice , but the bathroom wasn’t the cleanest. And the train blowing past at 4:00 am was a surprise

Staff where nice and friendly and was close to restaurants

Staff very accommodating, Room was very nice and clean. Bathroom was on the small side but functional. Entry door to the room was hard to operate, needs some maintenance. Elevator would have been nice but staff offered to assist us with luggage up to our room. We would definitely stay at this location again.