3 Star Hotels in Condado

Went to this hotel this morning to enjoy breakfast like had on Sunday morning (Very Good) while charging my phone and waiting in the lobby A Gentlemen Named “Melvin” hotel staff member (refused to give me his last name ) said to me in a very arrogant manner that I could not sit down n the lobby area that’s was completely empty bc I was not a guest at the hotel. Mind you that I’m waiting for a friend to have breakfast. I proceeded to the bar area to order some breakfast bc apparently you can be on the property if your not consuming I ordered breakfast. Feeling completely humiliated and uncomfortable about the Melvin’s additude and approach towards me I ask the bar tender what the gentleman last name. Melvin noticed I pointed to him and proceeded to walk over to me and say we have you in observación if I don’t like what I see I will kick you off the property. I felt completely disgusted/ and humbled by the way Melvin spoke to me that is not how you treat a paying customer. Management needs to do better there are ways to communicate a message or policy without being rude and be littling another human being.

Unfortunately, the high expectations I had for this place were lacking. First of all, I booked a deluxe room which included a TV in the room, sofa bed and was supposed to have its own entrance and privacy. As per the instructions on Hotels.com it stated that I should contact the property at least 24 hours in advanced for check-in details. I did just that and was met with a return message stating that I would receive the information prior to check-in on the day the reservation was to begin. Nevertheless, I didn't receive it until 4:15pm, mind you that the normal check-in times, as posted, are 3pm-10pm. Not only did I receive the check-in details about 1-2 hours late but also received a phone call with some confusing information. The lady informed me that my room had supposedly been ”overbooked” by the system and that my room wasn't available for my stay. That they would award me a room inside an ”apartment”, which is usually reserved for Airbnb and as compared to the deluxe room I had booked, included a larger space with a kitchen and other rooms which would be closed. I didn't really need a kitchen since I wasn't planning on cooking etc and was definitely skeptical and thinking how that happened since I had reserved the deluxe room days in advance and wasn't contacted for it at all. No other option was offered to me and I decided to go with it and give it a try... Unfortunately, upon arrival my skepticism was met with reality. All the access gates for the property are open, no locks, meaning anyone can enter the property at any given time. The only actual room which was open inside the ”apartment” didn't have all the amenities as the one I booked and the entire ”apartment” didn't have a single TV. Moreover, there were other people's belongings inside the room, ”apartment” and balcony, which in fact had a seating area but the cushions had been removed so it was useless. Another person's sandals, lighter and more surprisingly contraceptive pills were visible upon arriving. I found this to be unacceptable, specially during these times. I didn't feel comfortable and actually questioned the cleanliness and infection control, given that clearly no one had verified the lodging area and took care of the items which I previously mentioned. I felt unsafe at this time, not knowing if there was other people with access to the ”apartment”, given the fact that there were other people's items left in plain view. I contacted the property regarding the findings upon arrival and I didn't receive a response. I was confused about what to do since I definitely didn't feel safe and didn't know how to proceed since there's no front desk in the property. I never heard anything back and decided to vacate the property and seek lodging elsewhere. That meant having to pay for a hotel elsewhere and spend an additional quantity of money than we were expecting but it was a decision I made with my partner because ultimately we didn't feel safe!!!

There are not many Puerto Rico hotels to choose from on Ctrip, and the reviews are limited. Most of them are reproduced on booking. This hotel was chosen at random based on price and location. The hotel is quite old, the rooms are not big and clean, ten minutes drive from the old town, and there are some seaside highway scenery along the way. The hotel has two small swimming pools, which are mainly used to bring baby water. The beach in the hotel is very close, and a nice evening walk. Nearby restaurants, supermarkets, and Star Dad are available. There is a Chinese restaurant opened by Cantonese. The dishes are generally large but expensive, and three people eat ninety dollars quickly. Not recommended if there is no obsession with Chinese food. Breakfast at the hotel is not bad. If the requirements are not high, it is okay to eat enough. After all, the old breakfast is simple. After staying for two days, I got up to prepare for a bath the next day and found that there was no hot water. The parking lot is huge, $ 17 a night.

The front desk and everyone at this hotel was extremely nice and helpful. My only concern was the fact that the hotel is not actually the comfort inn and has undergone a name change. I was not informed before I arrived and it really was not a good start to my bday weekend. Hotel was in walking distance to many restaurant and bars however why was I not informed about the name change before arrival and why has Trip.com not updated the hotel name in the site as of 1/24/23 and hotel states name changed in 12/15/22. I believe they do this to lure people into to booking a new without their knowledge.

The location of the hotel is very good. It is located on Condado Road. There are many delicious restaurants here, including several Chinese restaurants. It is also very close to the beach and casino. The hotel is clean and hygienic, and the front desk service is warm and thoughtful. We moved to a homestay in the ancient city in the next few days, and our stay was not as comfortable and convenient as this hotel. So next time I come to San Juan, I will choose this hotel again. Ctrip

We spent one night here before a cruise. The hotel was clean and basic. They have one small elevator so be prepared to wait. It is a short walk to the beach, through a rough neighborhood. be alert at night. A rooftop area has pretty views with comfortable seating. There was no bar, but local stores do sell alcohol, so we purchased a few bottles of wine and beer to enjoy the sunset. Here on the rooftop they serve morning coffee and a continental breakfast.

With a stay at Condado by Otium in San Juan (Condado), you'll be a 4-minute walk from Casino del Mar at La Concha Resort and within a 5-minute drive of Pan American Pier. This apartment is 2.7 mi (4.4 km) from Port of San Juan and 0.8 mi (1.3 km) from Condado Beach.Make use of convenient amenities, which include complimentary wireless internet access and an arcade/game room.Make yourself at home in one of the 16 air-conditioned rooms featuring kitchenettes with microwaves and espresso makers. 50-inch Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected.

Rooms were ok… nothing out of the extraordinary but it had a weird smell to it. The location is nice, it’s near condado area almost everything walking distance. AWFUL service. Since we came in we had problems to check-in and confirmed our reservation had the late check-out at 1pm since it was included. We had Late Check-out included and when we were about to check out, we told the lady at the front desk that our check out was at 1pm. She looked at us and said no it’s at 12pm but with a bad attitude. Then I told her that our stay had included the late check out. She then said with the same very bad attitude, “well if you said that at first”. Then my partner said well there’s a problem with organization because we said that at check in and she confirmed it. She then responded with even more attitude… “No the problem is communication” Honestly for being a “Hotel” it had a horrible customer service. Not recommended at all if you want a pleasant vacation.

With a stay at Bposhtels San Juan in San Juan (Condado), you'll be a 5-minute walk from Casino del Mar at La Concha Resort and within a 5-minute drive of Pan American Pier. This hotel is 2.7 mi (4.3 km) from Port of San Juan and 0.9 mi (1.4 km) from Condado Beach.Enjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless internet access and concierge services.A complimentary buffet breakfast is served daily from 6:00 AM to 10:00 AM.Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Self parking (subject to charges) is available onsite.Make yourself at home in one of the 2 air-conditioned guestrooms. Complimentary wireless internet access is available to keep you connected. Conveniences include desks, and housekeeping is provided daily.

With a stay at Central Condado Trendy Escape in San Juan (Condado), you'll be a 5-minute walk from Casino del Mar at La Concha Resort and 12 minutes by foot from Condado Beach. This apartment is 2.1 mi (3.4 km) from Pan American Pier and 2.5 mi (4 km) from Port of San Juan.Make yourself at home in one of the 4 guestrooms.