Home2 Suites by Hilton Memphis East Germantown

the property was clean and neat. the breakfast options needed to be better. it wasn't laid out well and the food was not very good. no problems other than that.

Check in was smooth and I really enjoyed the morning breakfast. Staff was polite and very patient with the check in process

I liked this hotel. It is by the railroad but no traffic after 8 PM. Near lots of Germantown locations.

Good easy going atmosphere. Staff just down home folks. Need more convenient parking on Home2 side. Drink prices out of sight.

Home2 Suites shares a building with another Hilton property but there's no signage telling you to drive to the back to check in. Stood in line for 20 minutes to be sent to the back of the building to check in. The next morning, at breakfast, there's no decaf, so was told to walk around the building to get some from the Hilton. Not what I expect from Hilton for $200/night.

I was delayed on my flights at no fault of my own, arrived late with a reservation thst I made a week ago, when I got there at 150 am front desk said she was doing her audit and would not give me a room. Then she said she had no rooms. After an hour on the phone with *******, I canceled my meetings in town and went back to the airport and flew home

Conveniently located and clean. Decent breakfast and the person in charge of bfast was the only pleasant person I could find. I asked for a cooktop and it was provided to me dirty with a bottle of water to clean it because the water was off for a couple of hours. Once I cleaned it, it didn’t work properly and took several attempts to get maintenance to come and look at it. I’ve been there more than once, and the prices vary considerably. Tried to negotiate a long term rate and the run around I got was unbelievable and unprofessional (asked to speak to a manager and the front desk person lied and said she was the manager and then later revealed that she was not). I called to speak to the manager later and was told the manager was busy, I said I would hold and then I was told the manager would be busy all day. Then a different person told me the manager was away on vacation. Seriously makes me never want to go to a home2 again. I did actually move to a different hotel for considerably less $. I was staying for 3 weeks, so their loss.

I stayed in the hotel for one night, on my way to Nashville the night. Solo stay. The room was nice, exactly as pictured on the website. Bed and linens were above average quality. Amenities of USB chargers, TV options (streaming), and a small Kitchenette with what you would expect. Shampoo & Toiletries were "shareable type" plenty of them, including makeup remover wipes. The reason I enjoyed my stay so much was actually at the adjacent hotel, Hilton Garden Inn. I had an incredible at the bar (thank you Desiree), including getting to (briefly) crash the local Dance Party in one of the conference rooms. The combination of these two made my experience less of a layover and more of a short vacation to Memphis!

We've always loved to stay at Home2 Suite. Always clean and comfortable. But this time for some reason there was a group of peopel staying there. They didnt keep the breakfast area clean. The workers didnt pay attention to the trash being full and the coffee area was full of trash that needed to be cleaned up. Coffee wasnt as strong as the other Home 2 Suite. It was very water down. I had called to ask for pillows and blankets, feont desk didnt bother to bring it up or as anyone to bring it up to my room. But instead made me go down to the lobby and get it myself. Not very comforting or nice. Overall, i'd give this place a 7.