Aston Tropicana Hotel Bandung Reviews

Response from Property: Dear Sir/Madam, Thank you for your positive review of Aston Tropicana. We are glad to hear that you were comfortable and satisfied with the quality of your experience. Comfort and quality are very important to us, and we are happy to meet your expectations. Should you have any plans to return or need any assistance, please do not hesitate to contact us. We look forward to welcoming you back in the future with the same or even better experience. Thank you again for your visit and positive review. Best Regards, Yaya S.Moechtar General Manager

Response from Property: Dear Mr. Gerry,Thank you for sharing your recent experience with us at Aston Tropicana. We sincerely apologize for the inconvenience you faced during your check-in and the discrepancies with your room reservation.We apologize for any confusion regarding the room size and the view. We understand the importance of fulfilling reservations accurately, and we will address this issue with our front desk team to prevent similar occurrences in the future. Your feedback is valuable, and we will review our booking and room description processes to ensure accurate information is provided to our guests. We appreciate your cautionary note about assuming a view, and we will work on improving our communication in this regard.Once again, we apologize for the challenges you encountered, and we appreciate your patience in resolving the room assignment. We value your feedback, and it will certainly guide us in making improvements for a better guest experience.If there's anything else you would like to discuss or if you have additional details to share, please feel free to contact our customer service department directly.Best Regards,Yaya S.MoechtarGeneral Manager

Response from Property: Dear Mr/Mrs, Thank you for your positive review regarding your stay at Aston Tropicana. We are delighted to hear that you were satisfied with our rooms and facilities, and found them excellent and fancy. We are also pleased to know that our service met your expectations. We always strive to provide the best to ensure the comfort and satisfaction of every guest. We look forward to welcoming you back to Aston Tropicana in the near future. Thank you for your support Best Regards, Yaya S.Moechtar General Manager

Response from Property: Dear Mr/Mrs,Thank you for your review of Aston Tropicana. We're glad to hear that you appreciated the hotel's location, being close to CIWALK and ITB.We strive to provide a great experience for our guests, and your feedback is valuable to us. If there are any specific areas where we can improve, please let us know.Thank you once again for your comments. We hope to welcome you back to Aston Tropicana in the future for an even better stay.Best Regards,Yaya S.MoechtarGeneral Manager

Response from Property: Dear Mr/Mrs,Thank you for taking the time to share your feedback regarding your recent stay at Aston Tropicana. We are delighted to hear that you appreciated our convenient location, friendly staff, and comprehensive amenities.However, we sincerely apologize for the cleanliness issues you encountered. We take your comments very seriously and will address these concerns with our housekeeping team to ensure that such oversights do not happen in the future.Your feedback is important to us as it helps us to improve our services. We hope to have the opportunity to welcome you back and provide a cleaner and more comfortable experienceBest Regards,Yaya S.MoechtarGeneral Manager

Response from Property: Dear Mr/Mrs.GeeMy,Thank you for taking the time to provide feedback on your recent stay at Aston Tropicana. We appreciate your kind words regarding our helpful and warm staff. It's wonderful to hear that you enjoyed the buffet with authentic Indonesian food and the welcome drinks and snacks in the lobby.We sincerely apologize for any inconvenience you experienced with the cleanliness of the bathroom. Your feedback is valuable to us, and we will address this matter with our housekeeping team to ensure improvements are made.We value your patronage and look forward to welcoming you back on your next visit. Rest assured that we will do our best to make your stay even more enjoyable.If you have any further comments or suggestions, please feel free to share them with us.Best Regards,Yaya S.MoechtarGeneral Manager

Response from Property: Dear Mrs. Desi,Thank you for your detailed feedback on your recent stay at Aston Tropicana. We appreciate your insights and value your suggestions for improvement.We apologize for the inconvenience you experienced with our parking system. Regarding breakfast, We will address this issue with our restaurant team to ensure that refills are prompt and food stations are consistently monitored and replenished.Thank you for bringing these matters to our attention. We are committed to making the necessary improvements to enhance our guests' experience. We hope to have the opportunity to welcome you back and provide you with an improved stay.Best Regards,Yaya S.MoechtarGeneral Manager

Response from Property: Dear Mr.Abboud,Thank you for your continued loyalty to Aston Tropicana and for taking the time to share your feedback. We are delighted to hear that our hotel remains your favorite in Bandung and that you appreciate the excellent cooperation of our staff.We apologize for any inconvenience you experienced regarding the cleanliness and the condition of the bed covers. Your comments are very important to us, and we will address these issues promptly. Our management team is committed to ensuring that our guests have a comfortable and pleasant stay, and we will take the necessary steps to improve in these areas.We look forward to welcoming you back and providing you with an even better experience in the futureBest Regards,Yaya S.MoechtarGeneral manager

Response from Property: Dear Mr/Mrs.Rocktheworld,Thank you for taking the time to share your experience with us regarding your recent stay at Aston Tropicana. We're pleased to hear that you found the hotel's location convenient and that you enjoyed the quiet and cleanliness of the surroundings.It's great to know that you found the room spacious, with comfortable pillows and beds. We appreciate your feedback on the Wi-Fi connection, and we're glad it met your expectations.We've noted your comment about the gym, and we will consider it as we strive to enhance our facilities for our guests' satisfaction.If you have any additional feedback or suggestions, please don't hesitate to share them with us. We look forward to welcoming you back on your next visit to provide you with an even better experience.Best Regards,Yaya S,MoechtarGeneral Manager

Response from Property: Dear Mrs.Syarifah,Thank you for your positive review regarding your stay at Aston Tropicana. We are delighted to hear that you were satisfied with our rooms and facilities, and found them excellent and fancy.We are also pleased to know that our service met your expectations. We always strive to provide the best to ensure the comfort and satisfaction of every guest.We look forward to welcoming you back to Aston Tropicana in the near future. Thank you for your supportBest Regards,Yaya S.MoechtarGeneral Manager

Response from Property: Dear Mr.Dimas,Thank you for taking the time to share your review. We are pleased to hear that you had a positive experience during your stay at Aston Tropicana. It's great to know that you appreciated our hospitality, our convenient location near Cihampelas Walk, and our food and drinks.Your feedback is important to us, and we hope to continue providing you with excellent service in the future. If you have any more comments or suggestions, please feel free to share them with us. We look forward to welcoming you back on your next visit.Best Regards,Yaya S.MoechtarGeneral Manager

Response from Property: Dear Mr/Mrs.Wildest Blood,Thank you for taking the time to share your thoughts on what makes a good hotel. We appreciate your valuable feedback and would like to address your points:Service: We are delighted to hear that you had a positive experience with our staff at Aston Tropicana. We take pride in providing friendly and attentive service to ensure our guests' satisfaction. Our team is dedicated to being responsive, providing assistance promptly, and going the extra mile to create a welcoming atmosphere.Cleanliness: Maintaining a high level of cleanliness is one of our top priorities. We understand that a clean and tidy environment is essential for our guests' comfort and well-being. Our housekeeping team is committed to ensuring that all areas of our hotel, including rooms, common areas, and amenities, meet the highest cleanliness standards.Your feedback is valuable to us as it helps us continue to improve our services and maintain the standards that our guests expect. If you have any further comments or suggestions, please feel free to share them with us. We look forward to welcoming you back to Aston Tropicana in the future.Best Regards,Yaya S.MoechtarGeneral Manager

Response from Property: Dear Mr.Gerry,Thank you for sharing your feedback regarding your recent stay at Aston Tropicana. We're pleased to hear that overall, your experience was fine.We appreciate your observation about the difficulty in finding the electricity socket in the room, located inside a table drawer. Your input is valuable, and we apologize for any inconvenience caused. We will review the room layout and consider making adjustments or providing clearer information to ensure a more user-friendly experience for our guests.If you have any other suggestions or specific preferences for future stays, please feel free to share them with us. Your satisfaction is important to us, and we are committed to continually improving our services.Thank you for choosing Aston Tropicana, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.Best Regards,Yaya S.MoechtarGeneral Manager