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Absolutely amazing resort! Restaurant, pool and spa, you never have to leave! The best part is easily the service though. They are always so great here and they definitely go above and beyond in their personal service to you the customer. They have a great restaurant and bar! The food is good and the bars are always open and ready to serve! My only complaint was it wasn’t busy and they closed the restaurant early….which I get but I almost felt like they rushed us out. However it was fine and we were happy to hit the other bar so the staff could go home since there were only two people there anyways.

Our reservation was booked through a third party for 2 adults and 2 children and stated “room assigned at check in.” We are a family of four and we were assigned a single king bed room when we checked in our first night (unbeknownst to us). Once we realized the room wasn’t going to work for us we immediately approached the desk (it’s now around 9pm), requesting to be relocated to a room that would better accommodate our family with either a pull out bed or double queen. The man who checked us in at the front asked that we wait for the manager (we waited 45min until 10PM with a 5 and 7 year old) to see if she would move our room assignment. We have never had an issue at other hotels getting a room that would accommodate us—management here, however, refused to change our room assignment despite there being availability unless we went through our third party vendor to cancel and rebook directly at a much higher cost... I didn’t realize hotels don’t have control over room assignments anymore (insert sarcasm)? We ended up buying an air mattress that our kids slept on (after they slept on the floor the first night as they did not have a rollaway bed either). The pros: the maid service was fantastic going above and beyond, making both the air mattress and king bed, refreshing linens and toiletries. The hot breakfast was also satisfying and more than your standard continental. Regardless we’ll be staying at the La Quinta up the street from now on when in Lakeway.

Nice and new. Really lovely room and breakfast was good. Wonderful location off Hwy 620 near 71 West / Bee Cave / Hill Country Galleria. Downside : I booked and paid for my room through Trip app and several days after my stay Springhill charged the credit card number I gave them for incidentals to charge me for the room I had already paid for! Not cool. I travel quite a bit and use third part apps all the time and have never had this happen before with any hotels. I may? stay there again but I’m certainly going to keep an eye out for this. The only reason I caught it so quickly is because I have notifications set to text me anytime there is a charge to this credit card. Good thing.

The hotel is great, clean and stuff welcoming. The room was big, very spacious, bed comfortable and the restroom very clean with all the amenities. There is a bar and restaurant upstairs on the 6th floor, it totally worth, the bartender that works there (young lady) was awesome, filled with smiles and she makes great cocktails, highly recommend. The pool is small but greatly covered with umbrellas. There were lots of kids playing in the pool so you may get annoyed but that's not hotels problem :) I totally recommend this hotel, its 20 minutes from Austin and in very nice area of the town.