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This is a rather elegant Pousada which is managed by the Pestana Hotel chain. Checking in at Reception was painless and swift. The staff generally were pleasant and friendly. Our bedroom was on the ground floor overlooking the car park. We needed to keep the windows closed for security and the curtains closed for privacy. The bedroom was pleasantly furnished and in good condition. The bed was king size and very comfy. There was plenty of hanging space for clothing The size of the room left very little space to conveniently store suitcases. The room was equipped with a refrigerator but no mini bar. There was also a television which as far as I could tell only had Portuguese programs. I could not find any English language programs. This did not really a problem because I was staying at this hotel for a limited time and did not want to watch TV. The bathroom was en suite with both a bath and a shower. The bath was useless because it did not have a bath plug and the hotel staff were unable to find a bath plug for me. There was plenty of tepid warm water for washing. However you need to have patience to have hot water. Hot water took a lifetime before it reached our room Our bedroom must have been some distance from the boiler because other guests did not suffer the same problem. A lot of water was wasted while waiting for the hot water. This was not a good way to “Save the Planet” as instructed by a sign / notice on display in the bathroom from the hotel management. The plug in the wash hand basin did not work properly. As you will realise having a wash in this hotel was a bit of an ordeal. Buffet breakfast had lots to chose from with a choice hot and cold dishes. The Lounge bar is comfortable and pleasantly furnished. Apart from the lack of bath plugs, the hotel is in good condition and decorative order.

ENG: Summary: Somehow, *********** permits this barely-2-stars hotel to be verified with 4. The only thing good here are the surprisingly large rooms and the swimming pool. Possible one the most peculiar hotel I have been to in my life. Firstly, it is almost impossible to get there with a GPS. The only sign is a tiny one saying ”Local Hotel” in the front door. Secondly, the hotel is somehow 4 stars, when in reality it doesn't go over 2 stars. Some examples of this: horribly low maintenance the walls haven't been cleaned probably since it was constructed. Moreover, there is humidity problems in the hotel. The breakfast, is terribly bad. Resembling the breakfast of a backpacking hostel. Moreover, the ”room service” is basically non-existent, in which they give you ”clean” towels (not enough for everyone, we were 4, they gave us 2.) The only good thing I can think about in this hotel is probably the surprisingly large rooms and the swimming pool. ESP: Resumen: De alguna manera, *********** permite que este hotel de apenas 2 estrellas sea verificado con 4. Lo único bueno aquí son las habitaciones sorprendentemente grandes y la piscina. Posiblemente uno de los hoteles más peculiares en los que he estado en mi vida. En primer lugar, es casi imposible llegar allí con un GPS. El único letrero es uno pequeño que dice ”Hotel local” en la puerta principal. En segundo lugar, el hotel es de alguna manera 4 estrellas, cuando en realidad no pasa de 2 estrellas. Algunos ejemplos de esto: terriblemente bajo mantenimiento, las paredes no se han limpiado probablemente desde que se construyó. Además, hay problemas de humedad en el hotel. El desayuno, es terriblemente malo. Parecido al desayuno de un hostel para mochileros. Además, el ”servicio de habitaciones” es básicamente inexistente, en el que te dan toallas ”limpias” (no alcanzan para todos, éramos 4, nos dieron 2). Lo único bueno que se me ocurre en este hotel es probablemente las habitaciones sorprendentemente grandes y la piscina

Overall, I was quite satisfied. The front desk helped me wrap the broken suitcase with tape and checked it back to China safely. The front desk also provided band-aids for the broken hand. The daily breakfast was great.

I gave three for a simple reason the staff is incompetently unprofessional, right if the Director walks upside without saluting knowing already what happened, without even apologizing and trying to remedy as that species too of assist manager who did not answer the phone despite 20 calls justifying that there was confusion, I presume that we arrived at 2.30 in the morning just because they did not provide the right direction to arrive at ...no I can claim that simple receptionists are at the height just because they are measured with these characters.Accor hotel I address you ...A nice letter calling these characters will do more than well believe me!!!

Stayed here for 3 nights end of July to see Iron Maiden at the national stadium. We arrived as the bar was shutting but the barman very kindly for us a drink anyway. Comfortable rooms. Room smelled a bit when we came in but after airing it, was fine. Air con works. Room very dated but clean, maid service every day. Breakfast good, nice buffet. Evening meal basic selection of 3 different things. Nowhere else really to go and eat though. We walked into the town which is about ten minutes away and everything was shut at 7.30pm, no restaurants open, was like a ghost town. Only place open was a takeaway chicken, and that was actually very nice. Uber is cheaper to get anywhere than a taxi, around €11 into Lisbon itself. Not a hotel for families really as not much to do, or anywhere to go. Pool is nice. No kettle or any other facilities in the room to make a hot drink, so if the bar and restaurant are shut you don't have any options of getting a hot drink. Very easy access to the National stadium, short cut under the motorway, was just a 15 minute walk. Staff wonderful, very helpful and friendly. Would stay again but solely for the purpose of visiting a band at the National stadium.

I debated between Upon and the hotel apartment in the old town for a long time, and finally decided to stay in Upon, because they are really cost-effective in comparison, and the money saved on taking a taxi or subway is definitely enough. I have seen that the rooms in the better hotel chains in Lisbon are not too big. Their rooms are relatively larger at more than 30 square meters, and they also have small kitchens where you can cook your own meals. Another advantage is that they are not far from the subway station, about 700 to 800 meters, and it takes about 10 minutes to walk. It is very convenient to go anywhere. Moreover, they were opposite Benfica, and there was a game on the second night of their stay there, so I felt the enthusiasm of the fans. Overall, I am quite satisfied with the hotel. It would be better if the kitchen utensils were more complete in size. It would be better to consider the issue of hanging clothes after washing. There are also cleaning staff who don't speak English, but the service at the front desk is still good. If you ask them any questions, they can explain them patiently. If you book a room without breakfast, their breakfast on the first floor seems to be 13 euros per person. Besides, because the children are older, all the one-bedrooms are specially reserved. The sofa bed has been set up and the bedding has been put out, which is quite thoughtful. I will probably choose them next time I come here. It is highly recommended. Oh, and I would like to add that right across from the Benfica Stadium is the Columbus Shopping Center in Lisbon. It is convenient for shopping and eating. It takes about 15-20 minutes to walk.

The bathroom is a bit small, but it is sufficient. The refrigerator leaks a little, but the room is clean and tidy. The large floor-to-ceiling windows make the room feel a little more antique.