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I think it is also important to highlight positive. We were eating with the whole family with 8 people plus a little child. It's always the little things that are important and surprised. A “beer” apple juice with milk sham in 0.1 beer glass for the junior was just the hit! Absolutely great- five stars of five! In addition to the great food we wanted to highlight the service, although the restaurant was full of occupation, all the food came in a reasonable time. The service staff were very careful and had the overview at any time. We know that this quality doesn't come overnight, but very much heart blood is needed from all. Great team.

I had a horrific experience in this hotel and the way the manager (owner?) handled it, ended up being a Masterclass in horrible hospitality. She was rude, incredibly arrogant and overall showing a complete lack of empathy. My five year old daughter was accidentally hit on her back by the top of an old long-case clock they have standing next to the reception. The top part of the clock fell down on her as it was apparently standing unattached, when she tried to open the door of the clock to look inside. Because of this incident I needed to head off to the emergency room and have her checked in two different hospitals, totally ruining our evening and the start of the following day. Luckily she had only been hit on her back and was OK. The next morning I spoke to the manager, who surprised me rather unpleasantly by blaming me for not looking after my daughter and that the old clock was not a toy. The hotel refused to accept any kind of responsibility. Never mind the fact that my daughter wasn't playing with the clock at all (which was confirmed by the evening receptionist), but merely wanted to look inside it. Never mind that the clock was right next to the reception where the staff are constantly present and they could have asked her not to touch the clock OR have had a sign on it OR even better had made sure everything was fixed to the wall and safe. When I stressed that this could have been a very serious accident the manager had the audacity to laugh in my face and repeat her inappropriate behaviour several times and it made me absolutely furious. A small child had been injured on their premises in what could have been an extremely serious accident and it never occurred to them to even apologies or offer ANY kind of compensation, such as buying her a teddy-bear, offering us a gift card for an overnight stay or SOMETHING, which would have smoothed this whole thing out and made it a good stay. Instead I was met with blame, arrogance and unbelievable rudeness from this manager, who clearly doesn't understand the first thing about customer service and guest satisfaction. Warm regards to the rest of the staff who were helpful and kind, but a place who in their wildest dreams would speak to a guest and act the way this manager did towards me shows its true colors...

We have been sleeping in this hotel for a night on the way to Denmark and on the way back. We took our dog with us. The hotel is just on the big continuous highways. The hotel has a tank station with a restaurant, a MC Donalds and a KFC. Parking is possible on the parking place before and behind the hotel, at payment. A beautiful large and spacious room with TV, beautiful bathroom and a delicious bed. Wifi is thick in order. Unfortunately nothing in the room to put yourself coffee / tea. Breakfast is ok. A buffet with a few breads, egg and a little coating, both meat and cheese. You can put some yogurt, cruslie and fruit, and you can put coffee in a machine, because we could have our dog with, we could sit out on the covered terrace, not ideal if it is rain or cold, but for now it's good enough. The dog is allowed in the lift, room and terrace. No more facilities for the dog. No drinking box, basket or cover in the room. Staff speak German and is reasonably helpful. The hotel is located near the highways and continuous roads, the pressure is in the immediate surroundings. To spend a night on a transit is great. The wifi in the room was good enough to watch a series. But if it really worth 4 stars I don't know. The lack of a water cooker and tea / coffee is a pity. Also we had a bottle of water on the exit trip and not on the return trip. Not much facilities to get something to eat and without fast food there is no choice in the immediate environment.

I was at a family celebration in Steimker Hof. I can't say anything about the rooms, wellness area and applications. The hotel needs a modernization in general. The facilities are not coherent in general and have come into the years. The guest toilets are also very old, but clean. The staff were very nice. Eventually something unattentional. In addition, the staff should not chew rubber and also be uniformly dressed. The boss himself helped, which I found very positive, but here too the clothing should be appropriate. No leisure trousers, novel shoes and handbags. At the dinner it was a brunch. The breakfast part was ok. The breads were not really nice. The dressing could have been fresh, I think it was from the tetrapak. The hot food was not so bad. Flesh and fish were dry. The accessories were ok, but no art. The dessert was completely bad. All just finished products like chocolate or pudding. All just products to touch. Unfortunately, in the kitchen, I think cooks are who lost the bite and passion for their profession or perhaps their budget will be kept small. No recommendation from me.