ASTON Inn Mataram Reviews

Response from Property: Dear Sir/Madam,Thank you so much for taking the time to share your positive experience with us. We are delighted to hear that you found our hotel to be good, with spacious rooms, and appreciated our commitment to sustainability by providing refillable jugs instead of water bottles.It's fantastic to know that you enjoyed the breakfast and found our location strategic for your needs. Your feedback is truly valuable to us, and we are thrilled that our efforts to provide a comfortable and environmentally conscious stay have resonated with you.We look forward to welcoming you back on your next visit, and please don't hesitate to reach out if there's anything more we can do to make your stay even better.Best Regards,Mrs. Nengah ( Reservation )

Response from Property: Dear Sir/Madam,Thank you so much for taking the time to share your positive experience during stay in our hotel. We're delighted to hear that you found our accommodation to be super value for money. Clean and comfortable rooms are a priority for us, and we're glad to know that you enjoyed a restful stay. Our convenient location and the nearby shop are indeed assets for our guests, and it's great to hear that this added to the overall appeal of your stay.We take pride in providing a breakfast experience that exceeds expectations, and your feedback on this aspect is truly appreciated. It's wonderful to know that our efforts to offer quality at an affordable price are resonating with our guests. Additionally, the water dispensers on every floor are part of our commitment to guest convenience and sustainability. We're thrilled that you found this feature to be a positive highlight of your stay. Thank you once again for choosing our accommodation as your destination, and we look forward to welcoming you back in the future, If there's anything specific you loved or any suggestions you have, please do not hesitated to contact us at anytime. Best regards, Mrs. Nengah ( Reservation )

Response from Property: Dear Mrs. Sinarti,Thank you for your review for our hotel, we are glad to know that you were happy during stay in our hotel. We do apologies for the Air Conditioner, we have following up this case with our team. We look forward to welcoming you again in the next future. Best regards, ( Mrs. Nengah / Reservation ).

Response from Property: Dear Mr. Jack,Thank you for taking the time to share your experience with us. We're delighted to hear that you found our hotel's location convenient and that you enjoyed the excellent and friendly service provided by our team.We're particularly pleased to hear that our receptionist was able to assist you in planning your trip. Providing helpful and attentive service is something we strive for, and it's wonderful to know that we could enhance your experience in this way. Best regards, Mrs. Nengah ( Reservation ).We truly appreciate your kind words and look forward to welcoming you back on your next trip.

Response from Property: Dear Sir/Madam, Thank you so much for taking the time to share your good experience with us. We are delighted to hear that you found our hotel to be good, with spacious rooms, and appreciated our commitment to sustainability by providing refillable jugs instead of water bottles. It's fantastic to know that you enjoyed during stay in our hotel and our location strategic for your needs. Your feedback is truly valuable to us, and we are thrilled that our efforts to provide a comfortable and environmentally conscious stay have resonated with you. We look forward to welcoming you back on your next visit, and please don't hesitate to reach out if there's anything more we can do to make your stay even better. Best Regards, Mrs. Nengah ( Reservation )

Response from Property: Dear Sir/Madam,Thank you for taking a time to give good review for our hotel, we are glad to hear that you enjoy during stay in our hotel, we looking forward to welcoming you again in the future with your family. Best regards, Mrs. Nengah ( Reservation )

Response from Property: Dear Mr. Keen,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our location convenient for accessing various places despite not being right at the city center. Our team strives to ensure our guests can easily navigate to their desired destinations. We understand your comment about the limited food options in the evening, and we apologize for any inconvenience this may have caused. We're continuously exploring ways to expand our dining options to better cater to our guests' needs. Regarding cleanliness, we appreciate your feedback, and we're sorry if we fell short of your expectations in this area. Maintaining a high standard of cleanliness is paramount to us, and we'll work diligently to address any areas that need improvement.On a positive note, we're thrilled that you had a positive experience with our staff. Providing excellent service is a top priority for us, and we're glad our team members were able to make your stay enjoyable.While our breakfast offerings may be simple, we're glad they were sufficient for your needs. We're always looking for ways to enhance our amenities, including our breakfast options, and your feedback helps us in that process.Best regards, Mrs. Nengah / Reservation

Response from Property: Dear Mr. Irzan,Thank you for taking your time to give positif response. We're pleased to hear that you found our hotel clean. However, we regret that our breakfast offerings did not meet your expectations in terms of taste. Your feedback is valuable to us, and we take it seriously. We'll certainly explore ways to enhance the flavors and variety of our breakfast options, including potentially conducting food tastings and evaluating our culinary team. Your suggestions will be taken into consideration as we strive to continuously improve the overall guest experience. We hope to have the opportunity to exceed your expectations in the future. If there's anything else we can assist you with, please feel free to let us know. Best Regards, Nengah ( Mrs ). Reservation

Response from Property: Dear Sir/Madam,Thank you for your kind review about our hotel. We're thrilled to hear that you enjoyed your stay with us and that our front desk staff made your experience even more delightful.We're glad you appreciated the hotel's convenient location, with easy access to Mataram mall and nearby local restaurants. We understand the importance of relaxation, especially after coming from Gili Island, and we're sorry to hear that you couldn't use the pool during your short stay. However, we're glad you still found our hotel to be a recommended choice.We apologize for any inconvenience caused by the noise from passing cars due to the room's location facing the main road. We will certainly take your feedback into consideration for future room assignments to ensure a more peaceful experience for our guests.Lastly, we're delighted that you enjoyed the birthday cake! We always made priority our guests' special occasions memorable, and we're glad we could be a part of your celebration.Thank you once again for choosing our hotel, and we look forward to welcoming you back in the future. Should you have any further requests or preferences for your next stay, please don't hesitate to let us know. Safe travels and best wishes! Best regards,(Mrs. nengah ) Reservation

Response from Property: Dear Value Guest,Thank you for taking a time to give some review about our hotel. We are glad to hear that the location near Mataram Mall was convenient for you during your stay. It's always a plus when a hotel is situated close to shopping and dining options. And it's great to know that you enjoyed the buffet breakfast; a good breakfast can set a positive tone for the day. If you have any more details or specific experiences you'd like to share about your stay, feel free to let us know. Your feedback can be valuable for other travelers considering this location.Best regards,Mrs. Nengah ( Reservation )

Response from Property: Dear Value Guest,A Warm Greeting from Aston Inn Mataram !Thank you for your good review! I'm glad to hear that you found the hotel comfortable and that you were able to get cheap rates from Trip.com. It's always great when you can find a good deal on accommodation.Having a complete and varied breakfast is definitely a plus when staying at a hotel. It's wonderful to start the day with a satisfying meal that offers a range of options. A good breakfast can provide you with the energy you need for the day ahead, whether you're traveling for business or leisure.If you have any other aspects of the hotel or your experience that you'd like to share, feel free to let we know.Best regards,Mrs. Nengah ( Reservation )

Response from Property: Dear Sir/Madam, Thank you for your good review for our hotel. We are happy to hear that you had a wonderful experience during stay in our hotel. A convenient location near a mall and eateries can enhance the overall convenience of your trip, allowing easy access to shopping and dining options. A spacious room with amenities like a fridge and a reliable Wi-Fi connection adds to the comfort and functionality of your stay. Additionally, a good breakfast can be a great start to your day. If you have any specific questions or if there's anything else you'd like to share about your experience, feel free to let us know. Best regards, Mrs. Nengah ( Reservation ).

Response from Property: Dear Mrs. Priscilla,Thank you for taking a time to give review for our hotel. We're thrilled to hear that you enjoyed your stay at our hotel in the heart of Mataram. Our team works hard to maintain a clean and comfortable environment for our guests, and we're glad to see that effort reflected in your experience. If you have any feedback or suggestions for us, feel free to share. We hope to welcome you back again on the next future. Best regards, Mrs. Nengah / Reservation.

Response from Property: Dear Guest, Thank you for your review on your recent stay with us. Hopefully, your current experiences will lead you back to Aston Inn Mataram very soon.