The hotel dumped me upon arrival. First, I was told a whole floor was affected by a flooding. Later, I was told there was a problem with a guest that was so intoxicated that she had to be taken to hospital, thus unable to check out. In the end, I was told there was a conference and the hotel was simply full/overbooked. No prior notice, no real excuse, nothing. I was told to go to a different hotel (Zentrum), which was very good. but I wasn't given any options. It takes some time and effort to find out where you want to stay, and you then look for a good deal. being sent to a hotel in a different location of the city is not ok. furthermore, the receptionist showed me quickly on a her phone that it was a short drive to the other hotel. however, google maps did not seem to know about all the road construction going on in Chisinau. after driving in circles for 20 minutes, I parked my rental car and walked. It turned out that in order to reach the hotel, you had to drive into a one-way street in the wrong direction (sic!). - The Bristol has a brilliant location, that's why I booked it. But it is not a hotel to be trusted. Just stay away from it! It is very badly managed, and customer service is an unknown concept to them. I spend around 50 nights in hotels around the world every year, usually in the 4-5 star category, but something like that has never happened to me. in case you like hotels that simply dump you, or hotels with guest that are so intoxicated that they have to be hospitalised, or hotels where water leaks that flood an entire floor seem to be a regular occurence, then you might want to book the Bristol. Otherwise, stay away!
