Hotels near William Hill Gallery, Chicago

Close to the center. Clean. The only problem was the hot water. You need to wait a lot of time to have it, but then it's very hot.

My family and I arrived around 330AM on a Friday night/Saturday morning. Service: 4/5 The Night staff was awesome, hospitality was IMPECCABLE! From the receptionist , bellhop helper, security, you name it! I wish I could remember their names but the receptionist was a young African American male about early-mid 20s! The morning crew and afternoon crew need some pointers from the night shift staff because they need some work. Rooms: 3/5 Our room had 2 full size beds, they were nice and spacious for all 4 of us (3 adults & 1 child). No microwave was an inconvenience but it wasn’t too big of a deal since our short was stay. Overall I would rate our stay a 4/5 (Would have been 3.5/5 had it not been for the service we experienced when checking in.

The first night our temp would not go below 74-75 no matter where we set the thermostat. The next day we left for the day & evening. I told the staff about that and they said it would be fixed. We got back late at night to find it was g fixed, it was now warmer, and the hvac closet was wide open and would not close.. Housekeeping never came to our room. When I complained the next morning I was told the hvac system was designed to only turn on when there was movement in the room. I clarified, “so it doesn’t work when I’m sleeping in bed and not moving?” She said yes, that is the case. That is insane. Finally though after the 2nd day it miraculously got fixed and we got housekeeping.

Separate the truly excellent Webster Grille restaurant from this hotel and you have ... nothing that recommends staying here. But the Webster Grille is expensive ($95 steaks and up.) So, there is a bit of a mismatch. Check-in took forever because they had one person at the desk handling a line that literally went out the door. Hotels know who is coming in and should plan accordingly. I was here 5 nights, and 6 days and got housekeeping service twice despite asking for it each day. One day they came in and emptied the garbage cans and threw some towels on the bed and tossed in a couple of Keurig cups. There are just too many other options to stay here. The beds and sheets are pretty good, but it's just a place to stay - no frills and poor service. I will look elsewhere next trip.

The place has a hip almost Arts and Crafts / Southwestern veneer but the rooms are cramped and they lookout on either a grizzly parking garage or a large pit of a dank light well. All the walls are dark colors not unlike the bathrooms of college town bars. And, I suspect the reasons for this are more or less the same, if you know what I mean, and I think you do! For example, there are a limited number of mini refrigs. If you ask early, a hulking staff member drops one in your room but then you have trouble either getting into the bathroom or out of the room. I have the feeling the Freehand folks bought a tuckered out Flop House and added a touch of paint and panache and it's been a gravy train ever since. This was my mistake. Maybe we can all learn from it. Customarily I write positive reviews, as who wants read yucky stuff but this review is, if not the truth, then at least my truth. Buyer beware!

If you are claustrophobic, this may not be the hotel for you. It is cute and clean, the staff was all amiable, and it is in a stellar location. However, this is a 100+-year-old building, and charming as it may be, the age of the building shows. The two elevators are tiny. We were in a single queen room on the 16th floor. The hallways to our room were super narrow, and the room was quite possibly the tiniest hotel room I have ever stayed in. The bathroom is tight with no extra space to unpack toiletries so I was thankful to have a hanging organizer with me. The room was clean and adequate, bed was comfortable enough for one night, and breakfast the next morning was the usual HI Express fare, which is always a pleasure. We chose this hotel for the location.

I visited the Warwick Allerton with a group of friends over a three night stay. The hotel is older, in the midst of a remodel. Our room was fine, appeared to be remodeled. It was clean, comfortable bed and furniture. Housekeeping had to be scheduled and we ran out of toilet paper before the scheduled service. Additionally our wifi was continually disconnecting. Alicia from the front desk offered to come up to our room, reset our wifi and delivered 2 rolls of toilet paper. She arrived within minutes of me talking to her. She was friendly and very helpful. The hotel charges a $15.00 daily service fee. The restaurant was closed for remodeling and there was no food on the premises. There may have been a gym, which we did not use. I fail to see the benefits of the facility fee and would rather just have the room charge be higher if the hotel needs to make a higher profit on the rooms. The hotel is in a good location for shopping and restaurants. The valet service was also efficient.

The Chicago Hotel Collection Magnificent Mile The cleaning rules and service is by far the worst hotel I’ve ever stayed in my life. You have to request room service I requested room service a day before as the policy says and they still don’t clean the room towels were not switched out the garbage was not disposed of. I complained for a second time at the front desk with the two young ladies and now she wants to argue with me. Then the argument turned into negotiations on what gets cleaned and what does not. She says “we can replace the towels and remove the trash but we can’t make up the bed” (SMDH) I can’t make this Chit up I think it’s horrible that I have to negotiate with the front desk about getting my room cleaned, hotels are supposed to clean the room regardless whether you ask for them or not that’s common courtesy but this place does not. It became a negotiation tactic this should not even be a conversation as hotels are supposed to clean your room daily. The Wifi is shotty at best. Logging on to Wi-Fi seems to be a very difficult challenge as once you connect to the Wi-Fi in your settings then you have to go to your web browser and log in a code and that doesn’t happen. Finally, after about 10 attempts the web login page pulled up. Their Wi-Fi system does not allow your connected device to stay on you have to re-login every time you shut down your device therefore you have the same problem all over again also I found it harder to connect at late night hours as opposed to the morning and I’m not sure if they’re cutting off the Wi-Fi the other problem that I had was it would connect to one device and not the other. I can’t recommend this place at all if you’re looking for good service the hotel room is nice but that’s where it ends. This hotel lacks good service or good customer service at the front desk, they just keep repeating “sir it's policy” to do this, certain policy to do that and if that’s their policy with Customer service and how they handle a problem or three customers it’s not a hotel I suggest anyone going to, especially for the high dollar amount per night I do not recommend this hotel at all.

This hotel is good in all aspects, the front desk service is good, we have a few friends staying together, it feels like this, the room and other facilities are OK, it is very convenient to drive from the airport and follow the navigation.

Except that it is a little off the beaten track, there are also restaurants nearby, but it takes a few minutes to walk, everything else is OK. The hotel has its own restaurant, so you have no choice but to eat at the hotel late at night. The taste is not bad. It is more than 40 dollars from the airport. I remember that there is a taxi called city cab from the airport, which is too expensive. Because he can't go anywhere else after accepting the order, he can only go back, so there is a fare that needs to be paid and shared with the driver. As a result, I paid more than 60 dollars, and more than 70 dollars including consumption, which is super expensive. The hotel breakfast is self-service. When you check in, you will be given a colored coupon, and then you come to order. It seems that each different color coupon has different types of options. Mine is purple, I suggest you look at my choice. At the same time, because I booked with Ctrip, the itinerary changed, and I couldn't cancel one night. I wasted 1,000 yuan, which is very unsatisfactory.