Hotels in Streeterville, Chicago

Best experience you could possibly have at a hotel. From the staff to the room. Delightful.

Everything was clean, the breakfast classic but efficient, on the other hand the welcome when you arrived omg how cold it was!! Especially the girl is serious, she has nothing to do at the reception, very bitter and very cold. Otherwise the rooms impeccable, very spacious and very beautiful

Clean room with comfortable beds. Very busy location . The only negative is the cost of parking is ridiculous at $62/night.

I don't even know where to start here. So, I came up with my parents as my mother was having surgery at Northwestern. I called the hotel directly and asked if they had a patient rate for the days we were goint to be there and I was told yes. It was a great patient rate, so I booked one room for my parents with the patient rate, and one room for myself at full rate. I also had other family that came up and booked their own rooms as full rate. Our family had 5 rooms in total. Once I arrived, I pulled up to the hotel and there was no valet in site. I dropped my parents off, proceeded to unload the car and went to check in. I was going to just valet park for the night and I told the person checking us in that there was not a valet outside. She looked out and said ”yes he is right there”. He was sitting at a table smoking and talking to someone. She called him to come in and he asked me if I needed a cart. I said ”I did about 10 minutes ago”. I checked my parents into the patient room and then I checked into mine. The hotel itself is fine but in no way justifies the price tag AT ALL. Nothing special. I knew house keeping was every other day and on day 4 I called down to the front desk and let them know that housekeeping had never come to my room. She looked it up and she said ”I have actually never seen this before. It says that house keeping was requested not to come and that they were supposed to just do a wellness check”. I have no idea what that means either and it certainly was not requested by me. I told her I was going to the hospital and that to please send them to my room as the garbage needed changed, bedding needed changed and I was was out of towels. I went to the hospital and went into my room and is all housekeeping did was dump a bunch of towels on the bed. NOTHING ELSE. So, next day was check out day for my parents room. I was staying anther day. I went down to check out of my parents room and guess what? On my parents bill they only gave them the patient rate for 1 night! The whole reason why we picked this hotel was so that it would not be a finanacial burden for my parents. I told them at the front desk that when I booked the room over a month ago, that rate was available for all 5 nights. A ”manager” came from the back and told me ”sorry it's not available”. I said that makes no sense. I called probably 30 hotels and some had the rate only for a couple of days, some hotels did not have it available at all so I did not book there. He said ”we only get 20 rooms at that rate”. I said I understood that but when I booked the rate a month ago I was one of those 20 rooms. He then asked who I had booked with. I booked directly through the hotel. He said ”no the employee”. I told him I had no idea but I could tell him the date I booked and I also had the confirmation number. He said ” I cannot tell by that.” He said there was nothing he could do and I would have to talk to R

The location is very good, close to the gorgeous mile, 5 minutes walk from Mies designed Lakeside Building. Surrounded by high-end communities, parking buildings can be booked, good security in the area, no insecurity at 21:00 night. Good attitude at the front desk and good service. The room is compact and the space is reasonable, with separate living room, bedroom, cloakroom, bathroom. It is very practical to bring a mini sink bar. Overall praise, worth staying!

What a fantastic trip. Been to Chicago numerous times & first time staying at this hotel. Perfect location & front desk experience excellent. Lynette is a wealth of information re places to eat, things to do & how to get about. Such a lovely lady to talk to, courteous, friendly & always inquiring about how our day went. Looked forward to seeing her every day. She is a gem!

Three adults Stayed for one night in a studio with 2 Queens. Location was great! Room was located on 8th floor facing Erie. Had a view of the Nike and Ferragamo stores and Ritz Carlton Residences on Michigan Ave. Room and bathroom were very spacious. Modern amenities and very clean. Front desk staff in first floor lobby was very nice and friendly. Free breakfast with a view from the 20th floor was good. Did not utilize valet parking at $75. Used SpotHero in a self parking garage one block away for $30

We gave me a room on the 15th floor, not near the lake. When I entered the room, I found the bed was dirty. I called the front desk and they apologized. Then I moved me to a lake view room on the 26th floor. The attitude was good, but the room facilities were old.

I was in this hotel for a conference so my need is quite minimal. Generally speaking the hotel is in a great location that is easily accessible. The room itself is fairly simple , I think for this price though the service should be a little better. My room has couple of occasion that the tea and coffee wasn’t top up after cleaning and soap as well. The bathtub is a bit stained but it is cleaned. Wifi - there were multiple times that it was a bit slow . If I have to rank based on the price as well I would say above average

Very convenient location in downtown Chicago. Walking distance to lakeshore and navy pier. Lots of good restaurants nearby. The room is modern and spacious.