Four Seasons Chicago

Had a great experience

My stay was great. Staff was very helpful and polite in the rooms were very clean and well kept the housekeeping were very polite and very attentive.

This is a tough one as we enjoyed the property and staff but it did not live up to a 4 or higher star rating hotel - staff did not change feather pillows and sheets until day #2 as we requested in advance and, of course, we had allergic reactions, they did apologize, but considering their rates and the plethora of other hotels we have had better experiences. We loaded our own bags in a cart when we arrived and we had to have a door person take them up to our room because it is physically impossible to do it on our own. Otherwise they would help you get into your Ubers. The pool is chaos with children during the holidays so avoid this I’d you are staying as adults. It also was not clean in many areas of the room and there is no fridge to store food when you come back from expensive meals every night and a lot of food left in the room was thrown away by staff - the only fridge is pressure sensored to automatically charge you for things we and likely most guests do not want. The room service was fantastic and the food was great! May stay again, now that we know what to expect we may not.

It was our 25th wedding anniversary and I had to take a freezing shower because their hot water was not working! We also tried ordering room service for a romantic breakfast and no one ever answered or the phones were t working. I had to download the app to talk to someone and they didn’t seem to care. The other luxury hotels I’ve stayed treat their guests right.