REAL REVIEWER
January 8, 2026
I am writing this review to formally document a deeply unsatisfactory experience at Moose Hotel Nimman, which ultimately overshadowed what should have been a positive stay.
I stayed at this hotel for three nights. From the beginning, the experience was already less than ideal. On the first day, the hot water in the room was not properly working. Although this is a basic hotel facility, we chose not to escalate the issue and accepted it as an inconvenience. Later that night, a male staff member on the evening shift noticed the issue and kindly offered us another room solely for showering. His attitude was professional, helpful, and genuinely considerate. I believe this staff member deserves recognition, as he handled the situation far better than expected.
Unfortunately, despite this isolated act of good service, the overall experience remained poor due to a serious incident on our day of checkout, which completely negated any goodwill built earlier.
On the day of departure, I was feeling unwell and therefore made a polite request for a very short late checkout of approximately 10–20 minutes. To be absolutely clear, we also asked whether a late checkout fee could be paid, as this is standard practice in hotels. Instead of receiving a clear explanation or a professional response, we were met with unnecessary hostility from a staff member identified as !!! CHING !!!.
At exactly 12:00 PM, I began receiving repeated phone calls in rapid succession. Despite informing her that we were already preparing to leave, the calls continued relentlessly — approximately 8 to 10 times within a very short period. This behavior went far beyond a routine reminder and crossed into pressure and harassment.
Shortly thereafter, !!! CHING !!! came directly to our room, knocked aggressively, and raised her voice outside the door. At that moment, I was still getting dressed. When the door was opened, her tone, body language, and facial expression conveyed impatience and contempt, making the interaction feel intentionally humiliating and completely unnecessary.
This situation had nothing to do with policy enforcement. A simple explanation, acceptance of additional payment, or even a respectful reminder would have resolved the matter immediately. Instead, the manner in which this was handled strongly suggested a deliberate attempt to intimidate and embarrass guests.
I would like to emphasize that this review is not directed at the hotel’s facilities or all staff members. The location is convenient, and some employees — particularly the evening-shift male staff — demonstrated professionalism. However, the conduct of !!! CHING !!! single-handedly undermined the standards expected of a hospitality establishment.
This incident occurred on my final day in Chiang Mai and overshadowed the entire stay. As a frequent traveler and business owner, I take service standards seriously. Unless the hotel provides a proper explanation and addresses this behavior appropriately, I will ensure that my company and its employees — over 100 people — will not consider this hotel in the future.
Hospitality is not defined by rules alone, but by professionalism, respect, and basic human decency. Regrettably, these were absent in this experience.
